Articles · 20 articles
Language and etiquette: phone manners in Uzbek and Russian
How to speak on the phone in Uzbek and Russian: polite address, greetings, goodbyes and saying no kindly. How to say prices, numbers and addresses aloud, follow mixed Uzbek-Russian speech and regional accents, and write scripts in spoken language.
- 5 min read
Phone etiquette in Uzbek: how a business should answer customer calls
Phone etiquette in Uzbek: answer by the third ring, greet with company and name, use «siz», ask before putting on hold, close warmly. With ready phrases.
Read - 4 min read
Sizlash and politeness on the phone: how to speak to customers respectfully in Uzbek
Sizlash on the phone: «siz» for everyone, first name with aka or opa, requests instead of orders, «Labbay?» not «Nima?». A table of rude vs polite phrases.
Read - 4 min read
How to serve Russian-speaking customers by phone in Uzbekistan: preparation and ready phrases
Answer Russian speakers in Russian, never ask them to switch, prepare the script and prices in Russian. A checklist, ready Russian phrases and a sample call.
Read - 4 min read
Bilingual customer service: how to organise calls in Uzbek and Russian
Running customer service in Uzbek and Russian: which language to greet in, one set of facts, shifts, a Language field in the CRM. Options table and a sample.
Read - 4 min read
Callers who mix Uzbek and Russian: how to answer them on the phone
Callers say «zakaz», «dostavka», «skidka» inside Uzbek: don’t correct them, answer in Uzbek, use clear words, log one term in the CRM. Glossary and sample call.
Read - 4 min read
Regional accents on the phone: how to understand callers from anywhere in Uzbekistan
Can’t follow a caller from the regions? Blame the line, ask only about the unclear part, read back the address and number. Never laugh or correct. Sample call.
Read - 4 min read
Names and pronunciation: how to ask, say and record a customer’s name on the phone
How to ask, say and log a customer’s name: x or h, o or a, stress, surnames. A table of spellings, a sample call, and how to set product names for an AI voice.
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How to say prices and numbers in Uzbek on the phone: so‘m, phone numbers, dates
Say prices in full on the phone: «bir million ikki yuz ming so‘m», never drop «ming» or «so‘m», work out the total, read numbers back in groups. With a table.
Read - 4 min read
How to explain addresses and landmarks on the phone: old and new names, landmarks, writing them down
How to explain your address by phone: district, the street’s new and old name, a landmark everyone knows, parking. Address words glossary and a sample call.
Read - 4 min read
Latin or Cyrillic: which script to use for your CRM, call script and text messages
When one customer is in the CRM in Latin and in Cyrillic, search breaks. Pick one script, one apostrophe, search by phone. A mapping table and clean-up steps.
Read - 5 min read
Uzbek business phrases for phone calls: what to say in each situation
What to say on the phone in Uzbek: greeting, checking details, hold, price, order and goodbye. Ready phrases with translations, and what never to say.
Read - 4 min read
Russian business phone phrases: what to say and which mistakes to avoid
What staff should say on the phone in Russian: greeting, hold, transfer, price and goodbye. Ready phrases, plus common mistakes like «перезвоню обратно».
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How to greet callers and say goodbye on the phone: ready lines for incoming and outgoing calls
How to greet and say goodbye on business calls: ready lines for incoming, outgoing, after-hours and holiday calls, and a greeting that takes five seconds.
Read - 4 min read
How to say no to a customer politely on the phone: 4 steps and ready lines
How to say no to a customer on the phone in 4 steps: acknowledge, refuse clearly, offer another way, agree the next step. Ready lines for discounts and slots.
Read - 4 min read
How to talk to elderly callers on the phone: patience, plain words and safety
How to talk to elderly customers on the phone: a little slower and clearer, one question at a time, read details back, plain words. Never ask for an SMS code.
Read - 4 min read
Talking to callers from Tashkent and the regions: words, dialects and landmarks
Tashkent slang isn’t always clear to callers from the regions. Echo the caller’s own words, ask for a landmark, and if you don’t understand, ask again politely.
Read - 4 min read
“Ty” or “vy” on Russian-language business calls: the rule and the common mistakes
On a Russian business call, always use “vy” with customers, whatever their age. Common mistakes like «подожди», «скажи», «вы готов», and the right forms.
Read - 4 min read
Call-centre terms in Uzbek: how to say lead, script, IVR and other words
Lead, script, IVR, service level in Uzbek: a glossary of call-centre terms with plain meanings and the formulas for the main metrics, for reports and training.
Read - 5 min read
How to write a call script in spoken Uzbek: rules, examples and testing
A phone script must be in spoken, not bookish Uzbek: short sentences, one question, “yozib qo‘yaman”, “kelolasizmi”. With a table of written vs spoken lines.
Read - 4 min read
Your brand’s tone of voice on the phone: sounding the same whoever picks up
Brand tone on the phone: the company sounds the same whoever answers. Three traits, a “we say / we don’t say” table, one tone in two languages, a weekly check.
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