Articles · 20 articles
Business telephony: SIP, virtual numbers and mini-PBX
Plain answers about company telephony: what SIP is, how IP telephony works in Uzbekistan, virtual numbers, mini-PBX and cloud PBX. How to choose a city or mobile number, forward calls from a mobile and keep your number when you change setup.
- 5 min read
What is SIP telephony and what does it give a business? Login, password and channels in plain words
SIP is the telephony language that carries calls over the internet. Your provider gives a login, password and server; your number stays. Channels explained too.
Read - 4 min read
How to get IP telephony in Uzbekistan: provider, number, channels and price
How to get IP telephony in Uzbekistan: what to ask the provider, what the price is made of and how to test the line. An AI operator can join the same number.
Read - 4 min read
A virtual phone number for business: what it is, when you need one and what to check before buying
A virtual number isn’t tied to a SIM card or a wire: calls go to an app, a PBX or an AI operator. When a business needs one and what to check before you buy it.
Read - 4 min read
What is a mini-PBX and does a small office need one? Extensions, voice menus and the call flow
A mini-PBX shares calls out to extensions and runs the voice menu and recordings. When you need one, how to draw the call flow and where an AI operator fits in.
Read - 4 min read
How to forward calls from a mobile phone to another number: codes and rules
How to forward calls from a mobile to another number: when busy, unanswered or switched off. The standard codes, phone settings and how to test that it works.
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A city number or a mobile number for your business: which is more convenient, and when you need both
City or mobile number for a business: whose name it’s in, how many calls at once, messengers, what happens when staff leave. A comparison table and tips.
Read - 4 min read
How to choose a business phone number: 7 steps and the “say it out loud” test
How to choose a business number: its job, city or mobile, a number that is easy to say, channels, and putting it in the company’s name. 7 steps and one test.
Read - 4 min read
What is a softphone and how do you set it up? Your work number on a computer or smartphone
A softphone is a phone app on a computer or smartphone for making and taking calls on the work number. What you need, how to set it up and the usual problems.
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Recording business calls: where it happens, how long to keep recordings and how to tell the customer
Calls can be recorded on a PBX, at the provider, in a CRM or in an AI operator’s portal. What to record, how long to keep it and how to tell the customer.
Read - 4 min read
What is a cloud PBX and who needs one? How it differs from an office PBX, choosing one and switching
A cloud PBX is a phone system on the provider’s server: no box in the office, and staff work from anywhere. How it differs from an office PBX and what to ask.
Read - 5 min read
What is a SIP trunk: a plain explanation for business, a channel estimate and how to connect one
A SIP trunk is a multi-channel line from your provider to a PBX or AI operator over the internet. What to ask the provider, how many channels, how to test it.
Read - 4 min read
Telephony for a small business: a mobile number, a city number or IP telephony — which to choose
Telephony for a small business: a personal mobile, a separate SIM, an IP telephony number or a cloud PBX. Comparison table, questions to ask, common mistakes.
Read - 4 min read
One phone number for Instagram, the website, maps and ads: why, and how to see where callers came from
One number on Instagram, Telegram, your site, maps and ads: customers remember it, no call gets lost. Checklist and how to see where callers came from.
Read - 4 min read
How to link telephony with your CRM: calls, recordings and leads in one card
Link telephony to your CRM and every recording lands in the customer card, while missed calls become tasks. A table, setup steps and how to avoid duplicates.
Read - 4 min read
How to keep your number when you change telephony: moving office, a new PBX, a new provider
Moving office, a new PBX or an AI operator: how to keep your number. Whose name it’s in, what to ask your provider, the switch-over order and test calls.
Read - 4 min read
Echo, delay and dropped calls: how to find and fix audio problems on IP telephony
Echo, delay, choppy audio and dropped calls on IP telephony: Wi-Fi, router, internet. A symptom table, the order to check things and what to tell your provider.
Read - 4 min read
GSM gateway or SIP telephony: what’s the difference and which to choose for your business
A GSM gateway works through SIM cards, SIP through your provider’s line. A comparison table: quality, channels, blocking risk, equipment and when each one fits.
Read - 4 min read
What business telephony costs: what the bill is made of and how to work out the monthly total
Telephony costs are more than minutes: equipment, number, channels, internet and, biggest of all, the people who answer. A table, a monthly formula, an example.
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Business telephony setup checklist: 6 stages from the number to the first week
A telephony setup checklist: number and channels, call routing, who answers, recording and CRM, tests before launch and the first week of work. Six stages.
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What internet IP telephony needs: speed, ping, jitter and a backup line
IP calls need about 100 kbit/s per call, delay under 150 ms and packet loss under 1%. Targets table, how to test your line, and a backup connection.
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