How to greet callers and say goodbye on the phone: ready lines for incoming and outgoing calls
Sado AI team · · 4 min read
In short
A phone greeting has three parts: hello, the company and your name, then “I’m listening”. For example, “Assalomu alaykum, Lazzat Somsa, Malika speaking”. It takes four or five seconds; callers won’t wait through anything longer. On an outgoing call add two things: why you’re calling and whether it’s a good time. To close, repeat what you agreed in one line, name the next step and end warmly: “Thank you, take care.” Let the customer hang up first.
Greeting an incoming call
From the first second the caller should know they reached the right place and who they’re talking to. The greeting has three parts:
- Hello: “Assalomu alaykum” in Uzbek or «Здравствуйте» in Russian. Both fit any time of day, unlike “good morning”.
- Company and name: “Lazzat Somsa, Malika speaking”. A name tells the caller who they’re talking to and makes the call warmer.
- Ready to listen: “eshitaman” («слушаю вас»). Then stop; the caller will start talking.
Keep it to four or five seconds. A long opening like “Thank you so much for calling our company, we are always happy to…” tires the caller.
Greetings for different situations
| Situation | Greeting |
|---|---|
| Ordinary incoming call | “Hello, Lazzat Somsa, Malika speaking.” |
| Outgoing call | “Hello, this is Sardor from Ziyo Ta’lim learning centre. You left a request on our website; do you have two minutes?” |
| Promised callback | “Hello, Bekzod. It’s Malika from Lazzat Somsa, calling back as we agreed yesterday.” |
| After hours | “Hello, Lazzat Somsa. The kitchen is closed now, but I can take your order for tomorrow morning.” |
| Call is recorded | “Hello, Lazzat Somsa, Malika speaking. This call is recorded for quality. Go ahead.” |
| Holiday | “Hello, and happy Eid! Lazzat Somsa, Malika speaking.” |
The first ten seconds of an outgoing call
When you call, the customer wasn’t expecting you. Right after hello, answer three questions:
- Who and from where: your name and the company.
- Why: “You left a request on our website” or “I’m calling to remind you about tomorrow’s appointment”.
- Is it a good time: “Can you talk now?” If not, ask when to call and call exactly then.
- If someone else answers, give no details: “May I speak to Dilnoza?”
How to say goodbye
- Repeat what you agreed: “So, ten somsas by seven, Chilonzor, block 19.”
- Name the next step: “The courier will call when he sets off.”
- Ask if anything else is needed: “Anything else I can help with?”
- End warmly, to fit the call: “Thank you, take care!”, “Enjoy your meal!”, “Have a good weekend!”
- Let the customer hang up. A call cut off in a hurry spoils even a good conversation.
Don’t close with “OK, that’s it” or hang up in silence. If the caller says thank you, answer: “Thank you too.”
Sample call from hello to goodbye
Sado: Assalomu alaykum, Lazzat Somsa, Malika speaking.
Caller: Hello. Can you deliver ten meat somsas to Chilonzor?
Sado: Yes, we can. Which block, and what’s the landmark?
Caller: Block nineteen, next to the school.
Sado: Noted: ten meat somsas, block 19, next to the school. We’ll deliver within an hour; the courier will call.
Caller: Thanks.
Sado: Thank you. Enjoy your meal!
How an AI operator greets and says goodbye
In Sado you set the greeting words, the operator’s name and the company name. The operator answers in about a second, at night, at weekends and on holidays too. If you want, it says at the start that the call is recorded; that line can be switched off. Before goodbye it repeats what was agreed, and the outcome is saved in the portal with the recording and transcript.
More: AI operator in Uzbek and Russian, incoming calls and outgoing calls. Try it live or call 78 778 01 23.
Questions
Should staff say “Assalomu alaykum” or “Salom”?
On a business call, “Assalomu alaykum”: it suits callers of any age. “Salom” is fine among friends but sounds too casual with a customer you don’t know.
Should we greet in both Uzbek and Russian?
No need. One greeting is enough; if the caller answers in the other language, switch to it. A two-language greeting only drags out the start of the call.
Must we say that the call is recorded?
That’s the company’s own rule. If you do, one short line is enough. In Sado this line can be switched on or off.
What if the caller skips the greeting and asks a question straight away?
Nothing special: just answer the question. The greeting is there to welcome the caller; there’s no need to repeat it.