Articles · 20 articles
Service and B2B calls: call-outs, dealers and leads
Articles on calls to repair services, internet providers, utilities, logistics and courier companies and distributors. How to take a call-out request properly, accept dealer orders, qualify a B2B lead and know who you may call in B2B and how.
- 5 min read
Appliance repair call-outs: what to ask on the phone and how to book the visit
What to ask when booking an appliance repair call-out: appliance, fault, address, time window. An AI operator takes bookings at night, in Uzbek and Russian.
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Pest control phone calls: how to book a treatment for cockroaches, bedbugs and rodents
What to ask callers with cockroaches, bedbugs or rats, what not to say on the phone and how to remind about a repeat treatment. An AI operator answers at night.
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Emergency plumber and electrician calls: what to ask and when to put the caller straight through
The first question on a plumber or electrician call: is there danger now? When to put the call through, when it is 104 or 101, and when to book the morning.
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Internet provider calls: how to answer subscribers during an outage and when they want to connect
How to answer “no internet” and “I want to connect” calls: an outage message, a check script, a ticket. No queue, in Uzbek and Russian, with an AI operator.
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Utility company call overflow: how to keep calls from being lost on an outage day
On an outage day a utility’s phone line overflows. How to sort calls into danger, mass questions and new faults, size the peak hour and bring in an AI operator.
Read - 4 min read
Calls to a cargo and logistics company: how to take a freight quote request and keep the order
What to ask a customer who wants a freight quote: route, weight, volume, date, loading. Calling the consignee, and an AI operator in Uzbek and Russian.
Read - 4 min read
Courier company calls: how to confirm deliveries in advance and answer “where is my parcel?”
Stop wasted courier trips with a call before delivery: time, address, payment. Handling “where is my parcel?” calls, with an AI operator in Uzbek and Russian.
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Phone orders for distributors: how to take orders from shops and dealers without mistakes
How to take shop and dealer orders by phone without mistakes: product, unit, quantity, delivery day, read-back. Weekly order calls and an AI operator.
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How a manufacturer should call its dealer network: price lists, new products and sales surveys
How a manufacturer calls its dealer network: a new price list, a new product, a sales survey, a promotion. Questions, steps, results and an AI operator.
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Selling seeds, fertiliser and farm supplies: how to take calls from farmers in the regions
How a regional farm supplies shop takes farmers’ calls: product, quantity, village, delivery. Dose questions go to the agronomist. Answered at dawn too.
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Calls to a security company: how to handle alarms, new clients and payment questions
How a security company should sort its calls: alarms go straight to the duty officer, new clients get six questions, payments get a reminder 2–3 days early.
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How to take a house move order by phone: questions, price and confirmation
How a moving company should take orders by phone: eight questions, what drives the price, a confirmation call the day before, and weekend calls answered.
Read - 4 min read
How to take printing and signage orders by phone: from business cards to shop signs
How to take orders for business cards, banners and signs by phone: questions by product, the layout file and deadline, and the “your order is ready” call.
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IT support phone line: how to take the call, log the ticket and reach the engineer
How to run an IT support phone line: six ticket fields, urgency levels, critical outages put straight through to the duty engineer, and no passwords by phone.
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How to qualify a B2B lead by phone: five questions and four groups
How to qualify a B2B lead by phone: five questions (company, need, volume, timing, decision), four lead groups and what to hand the manager. With a sample call.
Read - 4 min read
B2B outbound calls: who you may call, when, and how to talk
Rules for B2B outbound calls: who you may call, at what hours, what to say in the first 15 seconds and when to stop. With a sample call to a secretary.
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Dispatch: how to take a call-out request and assign a technician to it
How to take a call-out and assign a technician: the seven fields of a job card, choosing the right person, a time window for the customer, emergencies first.
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Warranty service centre: how to answer “is it under warranty?” and “is it ready yet?” calls
Warranty service centre calls: answering “is it under warranty?”, “what do I bring?” and “is it ready?”, booking repairs and calling when the device is ready.
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Equipment rental: what to ask by phone, how to book it and how to remind about returns
Calls to an equipment rental firm: questions by equipment type, dates and delivery, deposit rules, confirming a booking and a reminder the day before return.
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The after-service call: how to get a review and a repeat order
A call 1–3 days after the service: a 1–5 rating, same-day action on low scores, rules for asking for reviews and booking the next service. With a sample call.
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