How to explain addresses and landmarks on the phone: old and new names, landmarks, writing them down
Sado AI team · · 4 min read
In short
Prepare one “address card” in advance: district, the street’s new name (and the old one if widely known), building number, one or two landmarks everyone knows, the metro or bus stop, and parking. Have all staff give the address the same way, in those words. If a caller uses the old name, don’t correct them: “Yes, it’s called Navro‘z street now.” Write customers’ addresses in one fixed order. An AI operator gives the address and landmark from your company’s information too, in Uzbek and Russian.
Why addresses get confused on the phone
Many streets, stops and landmarks have been renamed over the years. The caller uses the old name, the map shows the new one, and staff say a third. And people describe the same place in different words: “Chilonzor 9”, “ninth kvartal”, «Чиланзар-9».
Landmarks age too: “the old cinema” or “where the bazaar used to be” only help people who know the area well. So write down how to explain your address once and give it to every member of staff.
How to explain your own address
- Start with the district and mahalla or massiv: “Yunusobod district, fourth kvartal.”
- Give the street’s new name. If many people know the old one, add it: “Navro‘z street, formerly Bog‘bon street.”
- Building, entrance and floor: “number 12, second floor, entrance from the courtyard.”
- One or two landmarks everyone knows: a metro station, school, bazaar or big crossroads. Shop and café names change quickly.
- How to get there and park: which stop to get off at, where to leave the car.
- Prepare a Russian version too: write down how the street and district are said in Russian.
Address words in Uzbek and Russian
| Uzbek | Meaning | Russian |
|---|---|---|
| mavze, massiv | a district of apartment blocks | массив, микрорайон |
| kvartal | a section of a massiv | квартал |
| mahalla, guzar | a neighbourhood and its centre | махалля, гузар |
| bekat | a bus or metro stop | остановка, станция |
| chorraha | crossroads | перекрёсток |
| berk ko‘cha | dead end | тупик |
| kirish, qavat | entrance and floor | подъезд, этаж |
Sample call: finding a clinic
Sado: Assalomu alaykum, Shifo Med clinic, Malika speaking.
Caller: Hello. I’m booked for tomorrow. Where is your clinic? Is it near the old Bahor cinema?
Sado: Yes, that’s right. There’s a shopping centre where the cinema was. The clinic is behind it, a two-storey building with a blue sign.
Caller: I’m coming by car. Is there parking?
Sado: Yes, right in front of the building. The street is now called Navro‘z street, number 12. Search for that on a map and it comes up.
Caller: Great, thanks.
Sado: You’re welcome. See you tomorrow at ten!
The receptionist didn’t correct the caller’s old landmark: she confirmed it, said what’s there now and gave the new name that a map can find.
Rules for writing down a customer’s address
- One order: district, mahalla or massiv, street, building, flat, landmark.
- Write the new street name; if the caller used the old one, add it in brackets.
- Write numbers as digits: not “ninth kvartal” but “9-kvartal”.
- One script and one language: mixing “Chilonzor” and «Чиланзар» breaks search.
- At the end, read the address back and ask the caller to confirm.
When an AI operator explains the address
Sado’s operator gives the address, landmark, hours and parking from your company’s information, in Uzbek or Russian, whichever the caller speaks. It doesn’t invent what isn’t there: it says a manager will call back. So hand over that “address card” during setup. The address a caller gives is saved in the portal as a separate field, next to the transcript.
How it works: AI for incoming calls, Uzbek-speaking operator. For clinics: AI receptionist for clinics. Try it live or call 78 778 01 23 and give an address with a landmark.
Questions
What if the caller uses the street’s old name?
Don’t correct them: confirm and add the new one, “Yes, it’s called Navro‘z street now.” Put the new name in the CRM and the old one in brackets.
What makes a good landmark?
A place everyone knows that won’t move: a metro station, school, bazaar, mosque or big crossroads. Shop and café names change quickly.
Can an AI operator explain how to find us?
Yes, it gives the address, landmark and hours from your company’s information, in the caller’s language. The more precise the information, the clearer the directions.