Online stores
AI call center for online stores: confirms orders and answers questions 24/7
Sado is an AI voice operator that works as the call center of your online store. It calls every new order to confirm it and answers questions about delivery, payment and returns from your shop's own facts. In Uzbek and Russian, day and night, on your current number.
AI call center for online stores: what it does
Many calls to a shop are the same: when will it arrive, how much is delivery, can I return it. Give those to the operator.
Order confirmation calls
When an order comes from your website or Instagram, it calls the customer to check the items, address, delivery time and payment.
Delivery and payment
When it arrives, what it costs, whether you deliver to the regions — answered from the terms your shop gave.
Returns and exchanges
Explains your returns policy in your words: how many days, what condition, how the money comes back.
Order status
Answers from your shop's data. If it has none, it never guesses: it takes the order number and creates a task for a manager.
Hands over to a person
If the caller asks for a manager or wants a big order, your rule sends the call to a staff member.
Calls website requests right away
A customer leaves a request on your website or Instagram, and the operator calls at once, while they are still choosing. Send a list of people who left a request but did not order, in Excel or by API, and it calls them too: only people who enquired or gave consent. “Don't call me” is respected, and that number is not called again.
No queue on sale days
Before holidays and during sales, calls pile up. The operator answers every call in about a second and holds more than ten conversations at once, so nobody waits. You set hours and limits for outgoing calls and can stop them with one button.
Results in your CRM and stock system
Sado portal
Recording, full transcript, collected answers and cost of every call.
Bitrix24
Ready connection: a call card with the recording and transcript, a new lead or deal.
amoCRM, BILLZ, MoySklad, 1C, Google Sheets
Our team connects these systems together with you.
Webhook and REST API
For any other system: send order lists in, get call results back.
Set up in three steps
1. We connect your number
Your city or mobile number connects over SIP through Sarkor, UTeL or another operator. Customers keep calling the same number.
2. We set up the operator with you
Script, questions, prices, delivery and returns terms, hours. No code needed.
3. You see the results
From the first calls, everything is in the portal and your CRM.
Sample conversation: confirming an order
Sado: Hello, is that Dilnoza? This is Chinni Uy. You ordered a tea set on our website. Is now a good time to confirm it?
Caller: Yes, go ahead. When will you deliver?
Sado: Tomorrow, anywhere in Tashkent, between ten and six. The address is Chilanzar, block 9, right?
Caller: Right. And if I don't like it, can I return it?
Sado: Yes, within fourteen days if the box is undamaged. Will you pay the courier in cash or by card?
Caller: By card.
Sado: Great, all noted. The courier will call before heading out tomorrow. Thank you for your order!
Price
Pay as you go: only talked minutes, 800 so‘m a minute, no prepayment. Talk more and monthly packages go down to 600 so‘m. You keep your number.
See pricingFrequently asked questions
Can an AI call center for online stores take over our calls?
It takes the calls that repeat: confirmations, delivery, returns, prices. If a caller wants a person, the call goes to a staff member.
How do order confirmation calls work?
When an order comes in, the operator calls the customer to check the items, address and payment. The result is in the portal and your CRM at once.
Can it tell a customer the order status?
Yes, from your shop's data. If it has none, it takes the order number, says a manager will call back and creates a task.
What happens on a big sale day?
No queue: the operator holds more than ten conversations at once and answers every call in about a second.
Does it work with BILLZ or MoySklad?
Yes, our team connects them together with you. Bitrix24 has a ready connection; other systems use webhook and REST API.
How much does it cost?
Only talked minutes: 800 so‘m a minute. No monthly fee and no setup fee.
Do we have to change our number?
No. The operator connects to your number over SIP and customers keep calling the same number.
Try Sado on your own calls.
Talk to the operator on the site or call 78 778 01 23 — this is exactly what your customers will hear.