Calls to a cargo and logistics company: how to take a freight quote request and keep the order
Sado AI team · · 4 min read
In short
Most calls to a freight company are quote requests. To price the job right, record seven things: from where to where, the type of cargo, weight and volume, packaging, date, who loads and unloads, and special conditions. Then a manager prices it and calls back at the promised time. The order goes to whoever gives a clear price first, so answer requests at once. Before the cargo arrives, call the consignee to arrange unloading. An AI operator records requests even at night.
Who calls a logistics company
- A new customer: “How much to move 5 tonnes from Andijan to Tashkent?” The most valuable call, and they usually ring two or three companies.
- A regular customer booking a new run or moving a date.
- The cargo owner or consignee: “Where is my cargo, when does it arrive?”
- Drivers and partners: these calls should go straight to the dispatcher.
The dispatcher is on the phone all day, planning runs and talking to drivers. Meanwhile a new customer’s call goes unanswered and they get a price elsewhere. What that costs: missed calls.
A quote request: seven questions
| Question | Example answer |
|---|---|
| From where to where? City, district | Andijan, Asaka → Tashkent, Sergeli |
| What cargo? | Furniture, building materials, food |
| Weight and volume | 5 tonnes, about 30 cubic metres |
| Packaging | Cardboard boxes, pallets, sacks |
| When? | Loading on Thursday morning |
| Who loads and unloads? | We load; we need people to unload |
| Special conditions? | Fragile, a refrigerated truck, not perishable |
Finish with a contact number and payment method (cash or bank transfer). If the customer doesn’t know the volume, the number and size of boxes is enough: the dispatcher works it out.
Who gives the price, and when
Each run’s price depends on the road, fuel and which truck is free, so don’t guess on the phone. If you have a price list for regular routes, give the range: “Tashkent–Samarkand by curtain-sider is this much on our list; a manager confirms the exact price.” Otherwise make a firm promise: “A manager will price it and call you back by five today.”
Leave customs, documents and insurance to the manager: they are settled for each load separately.
A sample call
Sado: Assalomu alaykum, Yo‘l Trans, Shohruh speaking.
Caller: I want to send furniture from Andijan to Tashkent. How much would it be?
Sado: We’ll work it out. Roughly what weight, or how many boxes?
Caller: About five tonnes, all in cardboard boxes.
Sado: Got it. When do you need loading, and is there anyone to unload in Tashkent?
Caller: Thursday morning. We’ll need two people to unload.
Sado: All noted. A manager will price it and call this number by five today.
Outbound calls while the cargo is on the road
- Call a customer who got a price but didn’t reply the next day: “Did the price work, shall we book the date?”
- Confirm the loading time with the cargo owner the day before.
- A few hours before arrival, call the consignee: who receives it, which gate, are there people to unload?
- After delivery, ask briefly: “Did everything arrive intact?” If there’s a complaint, create a task for the manager at once.
With an AI operator
Sado’s AI operator answers each call within a second, even when dispatchers are busy and at night, in Uzbek or Russian. It asks the seven questions, records the request and says when a manager will call back. It quotes only from your price list. “Where is my cargo?” and drivers’ calls go to the dispatcher by your rule. More: incoming calls.
Each request opens as a lead in Bitrix24 with the recording and transcript: Bitrix24 integration. Lists of quoted customers and consignees can be uploaded to Auto-calls: AI outbound calls. How calls reach a CRM: calls and CRM. Try it live or call 78 778 01 23.
Questions
Can the AI operator calculate a freight price?
No, it doesn’t calculate prices. It quotes regular routes from your price list; for the rest it collects the details and says when a manager will call.
What about customers who speak Russian?
The operator replies in the caller’s language, Uzbek or Russian. Mixed speech stays in Uzbek, and it switches to Russian when the caller asks.
How much do these calls cost?
Only talked minutes: 800 so‘m a minute, no monthly fee. For example, a three-minute quote request costs 2,400 so‘m.