How to run test calls before your AI operator goes live
Sado AI team · · 4 min read
In short
Before launch, make 12–15 test calls over a day or two. Three different people call: a manager or receptionist who knows the business well, a salesperson who knows customers’ tricky questions, and an outsider who has never seen the script. Test a price, the address, a booking, a question that isn’t in the facts, Russian, interrupting, “Are you a robot?” and “I want a person”. After each call, read the transcript and fix the mistake in the right place: the facts, the Pronunciation line, the questions or the transfer rule.
Who makes the calls
- A manager or receptionist: checks the answers are right, such as prices, address and hours.
- A salesperson: knows the tricky questions customers ask, and asks them.
- Someone from outside the company, a relative or friend: doesn’t know the script, talks like an ordinary customer, rushes and interrupts.
The outsider finds the most useful mistakes: staff know what to expect from the operator and ask the “right” questions without meaning to.
How to call
In the portal, the operator settings have a Test step: you talk to the operator in the browser, or it calls your phone. These tests don’t affect live calls.
Once the number is connected, make at least a few calls from an ordinary phone to your company number: a voice sounds different on a phone line than on a computer. Make one call from the street or somewhere noisy.
12 situations and where to fix each mistake
| Situation | What you check | If it goes wrong, fix it in |
|---|---|---|
| Asking a price | The price matches the facts | The facts |
| Address and landmark | The landmark is clear | The facts |
| Booking | A free time is offered and repeated back | The booking schedule |
| Question not in the facts | No invented answer; says a manager will call back | Add the answer to the facts |
| Speaking Russian | It switches to Russian | Tell the Sado team |
| Mixed Uzbek and Russian | It carries on in Uzbek | Tell the Sado team |
| Interrupting | It stops and listens | Tell the Sado team |
| “Are you a robot?” | It doesn’t claim to be human | Tell the Sado team |
| “I want to talk to a person” | It transfers by your rule | The transfer rule and staff numbers |
| A phone number in groups | The number is written down right | Tell the Sado team |
| Company name | It’s pronounced right | The Pronunciation line |
| Too many questions | It doesn’t ask what you don’t need | The question list |
After every call
- Listen to the recording and read the transcript: what the operator heard and what it said.
- Check the answer fields: are the name, phone number and time right?
- Log the mistake in one table: situation, what happened, where it’s fixed.
- After fixing it, test that situation again. One good call isn’t enough: have another person ask it differently.
One line of that table might read: “Asking a price — operator said 1 million so‘m, new price is 1.2 million — old price was still in the facts — deleted, retested, correct.” Logged like that, no mistake gets lost.
When you can go live
Don’t wait for perfection. If these work, go ahead:
- Prices, address and hours come out right every time.
- The operator doesn’t invent answers to questions that aren’t in the facts.
- The transfer rule works and a staff member picks up.
- Name, phone number and booked time are saved correctly.
Small wording slips get fixed in the first week. Start with evening and weekend calls, and read every call transcript in the first days.
How testing works with Sado
You run the test calls together with the Sado team: you call and listen, we fix the wording. How the operator handles incoming calls: AI call center for incoming calls.
Connecting and setup are free; after that you pay only for talked minutes: 800 so‘m a minute. You can try it even before setup: try it live or call 78 778 01 23.
Questions
How many test calls do I need?
Usually 12–15 are enough: every situation at least once, and the fixed ones once more. Have three different people call.
Can I test without customers noticing?
Yes. In the portal’s Test step you talk to the operator in the browser or have it call your phone. Live calls aren’t affected.
If a test finds a mistake, should I delay the launch?
If it’s about prices, the address or transfers, fix it first. Small wording slips can be fixed after launch. More answers: Sado FAQ.