How to start with an AI phone operator: the first steps and who does what
Sado AI team · · 4 min read
In short
Starting with an AI operator takes six steps: choose which calls to hand over, connect your number, gather your company facts, set the operator’s name, voice and questions, make test calls, and go live with evening and weekend calls first. Sado’s team does the setup; you don’t need a developer. You provide three things: the SIP details from your phone provider, your company information and your rules. Connecting is free; you pay only for talked minutes, 800 so‘m a minute.
Start with one job
Many companies want to hand over everything at once: incoming calls, reminders, calls to old customers. One job is easier: staff get used to the operator, and you spot mistakes quickly in the first week. Common starting points:
- Incoming calls after hours and at weekends. The safest start, since nobody answers at those times anyway.
- All incoming calls, around the clock, if the line is often busy or the receptionist can’t keep up.
- Calling website and Instagram leads right away.
- A reminder the day before an appointment or delivery.
Before you start, write down one number, for example how many calls a month go unanswered. You’ll need it to compare after a month. How to count it: missed calls.
Going live: six steps
- Write the job in one sentence. For example: “Book callers who ring after hours for an appointment tomorrow.”
- Connect your number. Your current city or mobile number stays the same. Ask your provider (for example Sarkor or UTeL) for the number’s SIP details: login, password and server address. More: connecting an AI operator to your own number.
- Gather your facts: services and prices, address and landmark, hours, the questions customers ask most and the answers.
- Set up the operator: name and voice (Malika or Shohruh), greeting, the questions to ask, when to transfer to staff, and staff phone numbers.
- Make test calls: call your own number, listen to the operator, and we fix any wording together.
- Go live with evening and weekend calls first, then add the busy daytime hours.
Who does what
| Task | You | Sado team |
|---|---|---|
| Number and SIP details | Ask your provider | Connects and checks the line |
| Company information | Gather and check it | Enters it into the operator |
| Name, voice, questions, rules | Choose them | Sets them up |
| Test calls | Call and listen | Fixes the wording |
| The first weeks | Review calls and report mistakes | Updates the settings |
No developer needed. If you use Bitrix24, a card for every call goes into the CRM with the recording and transcript. Our team connects amoCRM, Google Sheets or 1C together with you.
Make one person responsible
You can’t set up the operator and forget it. Prices change, a new branch opens, holiday hours differ. So one person in the company should own the operator, for example the receptionist or the head of sales.
It takes 10–15 minutes a day: look at new calls, note the questions the operator couldn’t answer, and pass changes to the Sado team or enter them in the portal settings. Without that person, the operator keeps quoting last month’s price.
What to watch in the first week
- Read the call transcripts: did the operator answer correctly, did it say too much?
- Find the questions it couldn’t answer: ask Yordamchi in the portal “Which questions couldn’t it answer?” and add the answers to its information.
- If the voice mispronounces your company or product name, write the right pronunciation in the Pronunciation line of the operator settings.
- Open Requests every morning: who called overnight, what they need, whom to call back.
- If evening calls go well, hand the busy daytime hours to the operator too.
What it costs and how to try it
There is no fee for connecting or setup, and no monthly fee. You pay only for the minutes the operator talks with customers: 800 so‘m a minute. For example, 30 evening calls a day at 2 minutes each: 60 × 800 = 48,000 so‘m a day. More: Sado pricing.
Before you start, listen to the operator yourself: try it live or call 78 778 01 23, where Sado’s own AI operator answers. How it handles incoming calls: AI call center for incoming calls.
Questions
Do I need a developer to launch an AI operator?
No. Sado’s team connects the number and sets up the operator. You provide the SIP details from your provider, your company information and your rules.
Will my number change?
No. Customers call the same number, and the operator makes outgoing calls from it too. If you have no number, a new one is connected.
Can I use it only at night?
Yes. You choose when the operator answers: all calls around the clock, or only after hours and at weekends. More answers: Sado FAQ.