What name and voice to give your AI operator: rules and ready-made greetings
Sado AI team · · 4 min read
In short
In the first three seconds a caller hears the operator’s voice, name and greeting, so choose all three together. The name should be short, easy to hear on the phone, sound the same in Uzbek and Russian, and fit the voice. The greeting has three parts: company name, operator’s name and “I’m listening”. Check the voice on an ordinary phone call with your own company name and prices. Sado has two voices, Malika (female) and Shohruh (male); you choose the name and greeting.
Name, voice and greeting go together
At the start of a call the customer hears three things: the voice, the name and the first sentence. If they fit, the conversation starts naturally. If a female voice gives a male name, or the greeting is long, the caller is on guard from the first second.
Sado has two voices: Malika (female) and Shohruh (male). The operator’s name doesn’t have to match the voice’s name: Malika’s voice can introduce itself as “Madina”, for example. Listen to the voices on the home page.
Choosing a name: five rules
- Short and clear: Madina, Malika, Sardor, Shohruh. Long or double names are hard to hear on a noisy line.
- Sounds the same in Uzbek and Russian, so the name doesn’t change when the caller switches language.
- Fits the voice: a female name for a female voice, a male name for a male voice.
- If a staff member in the office has that name, pick another. Otherwise a customer turns up saying “I spoke to Madina” and confusion follows.
- One name everywhere: every branch, incoming and outgoing calls.
How to check the voice
- Listen to both voices on an ordinary phone, not computer speakers: a voice sounds different on a phone line.
- On a test call, hear how the voice says your company name, one price and your address.
- Ask two or three staff and one regular customer which voice suits your company.
- If the voice says a name wrong, add it to the Pronunciation line in the operator settings, for example “Smile = Smayl”. The name stays spelled correctly in text, and the voice says it right.
More on checking voice quality: Uzbek and Russian voice bots.
Ready-made greetings
Keep the greeting short: company, name and “I’m listening”. The company names are invented examples.
| Where | Greeting |
|---|---|
| Dental clinic | “Assalomu alaykum, Mehr dental clinic, this is Madina, I’m listening.” |
| Car service | “Assalomu alaykum, Avto Ustoz car service, this is Sardor, I’m listening.” |
| Education centre | “Assalomu alaykum, Yulduz education centre, this is Malika, I’m listening.” |
| Outgoing call | “Assalomu alaykum, this is Malika from Yulduz education centre. You left a request on our website, so I’m calling about it.” |
If you like, the operator says after the greeting that the call is recorded: you can switch this on or off.
When a caller asks “Are you a robot?”
The name is the name of your company’s voice, not a way to pretend to be a person. An example (the price is made up):
Sado: Assalomu alaykum, Mehr dental clinic, this is Madina, I’m listening.
Caller: How much is teeth whitening?
Sado: Whitening is from 900,000 so‘m. Shall I book you an appointment?
Caller: Sorry, are you a robot?
Sado: I’m the clinic’s voice assistant. I book appointments and answer questions. Which day suits you?
Caller: Saturday morning.
Sado: Saturday at ten is free. Shall I book it?
Asked directly, Sado’s operator never claims to be human: it says it is the company’s voice assistant and carries on.
How it’s set up in Sado
We set up the operator with you: company name, the operator’s name and voice, greeting, questions, prices and hours. The operator answers in the caller’s language, Uzbek or Russian. About the Uzbek voice: Uzbek-speaking AI operator.
How it handles incoming calls: AI call center for incoming calls. Hear it yourself: try it live or call 78 778 01 23.
Questions
Can I give my AI operator any name?
Yes. You choose the name, and the operator introduces itself with it in the greeting. Pick a short name that fits the voice and sounds the same in Uzbek and Russian.
Does the operator say the call is recorded?
If you want it to: the notice at the start of the call can be switched on or off. The recording and transcript of every call are kept in the portal.
What if the voice mispronounces our company name?
Write how the name is spelled and how to say it in the Pronunciation line of the operator settings. More answers: Sado FAQ.