Call notifications in Telegram: who needs which ones and how to connect them
Sado AI team · · 4 min read
In short
Sado sends call notifications to Telegram, to your own chat or to a work group. You choose what arrives: good leads, new requests, bookings, a card for every call with its recording, and a daily report at 20:00. Don’t switch everything on: the owner needs the daily report and good leads, the sales group good leads and new requests, the receptionist bookings. “Every call” suits companies with few calls. You connect it in the portal’s Integrations section, then check with one test call.
Which notifications there are
| Notification | What arrives | Who it suits |
|---|---|---|
| Good leads | A caller who said they’re ready to buy | Salespeople, the owner |
| New requests | Every new request | The sales or front-desk group |
| Bookings | Appointments and meetings the operator booked | Receptionist, branch |
| Every call | A card for every call, with the recording | Companies with few calls |
| Daily report (20:00) | The day’s summary every evening | The owner |
You choose the notification types separately for each chat: one set for the owner’s own chat, another for the sales group.
Who gets what: an example
Lazzat wedding hall gets dozens of calls a day: is the date free, how much is it, can we see the hall. They split notifications three ways:
- The owner’s own chat: the daily report and good leads. He sees the day’s summary in the evening and hears about ready buyers during the day.
- The managers’ group: new requests and good leads. The manager on duty takes the request and calls the customer.
- The administrator: bookings. She knows who comes to see the hall and when, and gets it ready.
The company and its set-up are an example. For your own, first ask: “Who receives this notification, and what do they do with it?” If there’s no answer, you don’t need it.
Avoid the noise
For example, with 150 calls a day, “Every call” sends 150 messages to the group. One important message gets lost among them, and within a week nobody reads the group.
- Switch on “Every call” only if calls are few, or for checking during the first week.
- Send no more than two or three notification types to one group.
- Whoever receives a notification should know what to do. For example, good leads are called back within 15 minutes.
- Switch off notifications you no longer need: you can change the choice at any time.
How to connect
- In the portal, open the Integrations section and choose Telegram.
- To connect yourself, press “Connect me”, open the bot and press Start.
- For a group, choose “Connect a group”, add the bot to the group and follow the step the portal shows.
- Tick the notification types for each chat.
- Make one test call and check the notification arrives in the right place.
If you get stuck, the Sado team connects it with you.
Telegram tells you fast; the work happens in the portal
A Telegram notification is for hearing about important things quickly. The full transcript, the customer’s answers, the next step and the assignee are under Requests in the portal. After seeing a notification and talking to the customer, staff mark the request in the portal, so the owner sees in one place who did what.
Notifications include the customer’s name and phone number. Add only the people who do this work to the group, and remove anyone who leaves the company the same day. Uzbekistan has a law on personal data: if in doubt, ask a lawyer.
With Sado
The operator answers every call, writes the result to the portal and sends the notification you chose to Telegram. About incoming calls: AI call center for incoming calls. If you use Bitrix24, the call card goes into the CRM too.
You pay only for talked minutes, 800 so‘m a minute: Sado pricing. Try it live or call 78 778 01 23.
Questions
Which notifications come to Telegram?
The ones you choose: good leads, new requests, bookings, a card for every call with its recording, and a daily report at 20:00.
Can I get notifications in my own chat?
Yes. You connect yourself or a group, and choose the notification types for each one separately.
If we don’t connect Telegram, do we lose anything?
No. All calls, requests and recordings are kept in the portal; Telegram is only for finding out sooner. More answers: Sado FAQ.