How to confirm MoySklad orders by phone: statuses, script and outcome
Sado AI team · · 4 min read
In short
Before an order is packed in MoySklad, make a short call to the customer: confirm the order, address, delivery time and payment method. Give each outcome its own status (Confirmed, No answer, Cancelled) so the warehouse packs only confirmed orders. Call no-answers again two or three hours later. Log phone orders the same way. An AI operator can make these calls in Uzbek and Russian, and our team connects MoySklad with you.
Why confirm an order
With cash-on-delivery orders, couriers often travel for nothing: the address is wrong, the customer changed their mind or doesn’t pick up. The goods were packed, the van went out, the order came back, and all of it cost money.
For example, if 8 of 80 orders a day come back, that’s eight wasted trips every day. A one-minute call before packing catches some of them in advance. These numbers are only an example: record your own return share for a week or two.
MoySklad statuses and calls
Create your own statuses for customer orders and give each one rule:
| Status | What happens | Call |
|---|---|---|
| New | The order came from the website or by phone | Confirmation call |
| No answer | The customer didn’t pick up | Try again in 2–3 hours, then send a text |
| Confirmed | The warehouse packs it and hands it to the courier | Not needed |
| Cancelled | The reason goes into the comment | Not needed |
| Delivered | The customer has it | Optional: ask for feedback 2–3 days later |
How a confirmation call goes
- Greet and name the store, so the customer knows at once who’s calling.
- Sum up the order: what, how many, how much.
- Read out the address and ask for a landmark: entrance, floor, a building nearby.
- Agree the delivery time and payment method.
- State the outcome clearly, “confirmed” or “cancelled”, and change the status.
Sado: Assalomu alaykum, this is Malika from Tez Market. You ordered a vacuum cleaner on our website yesterday; I’m calling to confirm.
Caller: Yes, I did.
Sado: The address says Sergeli, block 7, building 12. Is that right?
Caller: Yes, but it’s the second entrance.
Sado: Noted. We’ll deliver tomorrow between two and six; you can pay in cash or by card. Does that suit you?
Caller: Yes.
Sado: Great, your order is confirmed. The courier will call before setting off.
Orders taken by phone
Some customers order by phone rather than on the website. You need the same details: product, quantity, address, time, payment method and phone. Sado’s operator takes the order during the call and quotes only your prices and terms. With MoySklad connected, which status the order gets and where it lands is agreed with our team when connecting.
- Product, colour or size.
- Quantity.
- Address and landmark: entrance, floor, a building nearby.
- Delivery day and time window.
- Payment method: cash, card or bank transfer.
- A second number, if someone else will receive the order.
Sado and MoySklad
Sado’s team connects MoySklad with you. Before a full integration there’s a simpler start: export today’s orders to Excel, upload the file to the portal’s Auto-calls section, pick “Other” as the purpose, write “confirm the order” in the operator’s brief and set the hours. Download the results in Excel.
Each call’s recording, transcript and cost are in the portal. More: an AI operator for online stores, for delivery services and AI outbound calls. Try it live or call 78 778 01 23.
Questions
Does Sado work with MoySklad?
Yes. Sado’s team connects MoySklad with you, and we agree in advance which data goes where.
What if the customer doesn’t answer?
The number is tried again later, and you set the number of attempts. Numbers that don’t answer cost nothing.
What if the customer wants to change the order?
The operator notes the change (address, time or quantity) and adds it to the result. Questions about discounts or prices are left to a manager, who calls back.
How much does a confirmation call cost?
Only talked minutes are paid: 800 so‘m a minute, with no monthly fee. For example, 80 one-minute confirmations a day: 80 × 800 = 64,000 so‘m.