Phone calls for stores on BILLZ: size questions, the customer base and repeat purchases
Sado AI team · · 4 min read
In short
Most calls to a store that runs on BILLZ are the same: “Do you have this size?”, “Which branch?”, “How late are you open?”. To answer fast, give the operator your prices, branches, hours and exchange rules. When stock isn’t certain, a sales assistant checks and calls back. The customer base in BILLZ is useful for outgoing calls too: feedback after a purchase, a new collection, regulars who haven’t been in for a while. Call only your own customers. Sado’s team connects BILLZ with you.
What calls a store gets
| Question | Who answers | What the operator needs |
|---|---|---|
| “Do you have size 42?” | A sales assistant or stock data | Who checks stock, and how fast |
| “Which branch?” | The operator | Branch addresses and landmarks |
| “How late are you open?” | The operator | Opening hours, holidays |
| “Can I exchange it?” | The operator | Your exchange and return rules |
| “Do you deliver?” | The operator | Delivery terms and price |
Four of these five questions have the same answer every day. Write them down for the operator, and your sales assistants are busy with shoppers, not the phone. If the caller speaks Russian, the operator answers in Russian.
Answering a stock question properly
Saying “yes, we have it” without knowing is the worst answer: the customer comes and leaves empty-handed. The right way is to check and call back:
Sado: Assalomu alaykum, Moda Lux, this is Malika.
Caller: Hi. Do you have the black jacket from your Instagram in size 48?
Sado: Which branch is closer for you: Chilanzar or Yunusabad?
Caller: Chilanzar.
Sado: All right. A sales assistant will check the stock and call you back. May I have your name?
Caller: Dilfuza.
Sado: Thank you, Dilfuza, I’ve noted it. If it’s there, I’ll ask them to put it aside for you.
After the call, a task is created for the sales assistant: who, which item, which branch. The store decides how fast its staff call back.
Outgoing calls from the BILLZ base
- Three to five days after a purchase: did they like it, did the size fit? The store finds an unhappy customer before they write a review.
- When a new collection arrives: first to customers who bought similar items.
- Regulars who haven’t been in for a while, for example no purchase for three months.
- When an exchange or order is ready: “Your jacket has arrived; when will you pick it up?”
The rules: call only people who bought from you, in the daytime (for example 10:00–20:00); a number that says “don’t call me” isn’t called again.
In the portal, pick the “Offer or news” purpose for a new collection and “Survey” for after-purchase calls. Calls come from your store’s own number, so customers recognise it and can call back.
Preparing the list
- Export a customer report from BILLZ to Excel: phone, name, last purchase date, category.
- Filter the group you need, for example people who bought shoes in the last three months.
- Remove numbers you mustn’t call.
- Upload the file to the Auto-calls section of the Sado portal and choose the purpose, hours and daily limit.
- Download the results in Excel (who was interested, who asked for a callback) and hand them to the sales team.
Sado and BILLZ
Sado’s operator speaks in your store’s name in Uzbek or Russian, answers only from the facts you give it and never makes things up. It takes more than ten calls at the same time, at night too. Our team connects BILLZ with you, agreeing in advance what goes where.
Every call’s recording and transcript are in the portal, and if Telegram is connected, a card for every call arrives in your group with the recording. More: an AI operator for online stores, incoming calls and AI outbound calls. Try it live or call 78 778 01 23.
Questions
Does Sado work with BILLZ?
Yes. Sado’s team connects BILLZ with you, and we agree in advance which data goes where.
Does the operator tell callers what’s in stock?
The operator answers only from the information the store gives it. If it isn’t sure, it doesn’t guess: it says a sales assistant will check and call back, and creates a task.
How much do these calls cost?
Only talked minutes are paid: 800 so‘m a minute, with no monthly or setup fee. Unanswered numbers cost nothing.
May we call customers from our base?
Your own customers, yes. A number that says “don’t call me” isn’t called again. Uzbekistan has a law on personal data; if in doubt, ask a lawyer.