Laser hair removal and course treatments: when and how to remind clients of the next session
Sado AI team · · 4 min read
In short
In a course of laser hair removal, peels or massage, the specialist sets the gap between sessions, and six weeks later the client doesn’t remember the date. Book the next session at the end of each one. For clients who leave without booking, keep a course sheet: last session date, the specialist’s interval and the call date, a week before the interval ends. On the call, say which session it is and offer two times. Leave skin and health questions to the specialist.
Why course treatments need reminders
With an ordinary service the client comes back on their own: the hair has grown, the manicure has chipped. A course treatment has a set interval, and the specialist knows it, not the client. Six or eight weeks later the client wonders “when was I supposed to go?” and then gets busy.
The salon calendar shows only booked sessions. Clients who are due but haven’t booked appear nowhere, so they need a separate sheet.
The course sheet and the call-date formula
Rule one: at the end of each session, book the next one on the spot. For those who leave without booking, an Excel or Google Sheets table is enough:
| Column | Example |
|---|---|
| Name and phone | Shahnoza, 90 123 45 67 |
| Treatment and specialist | Laser hair removal, Dildora |
| Session | 3rd done, course of 6 |
| Last session date | 2 October |
| Interval (from the specialist) | 6 weeks |
| Call date | 6 November |
Call date = last session + interval − 7 days. In Excel: =D2+E2*7-7, where D is the date and E the number of weeks. The specialist always writes the interval; the receptionist never guesses it. The figures in the table are examples.
What to say on the reminder call
- Name the salon and yourself, and check you’re talking to the client.
- Name the session: “It’s time for the fourth session of your laser course.” Clients like to hear where they are in the course.
- Offer two times: “Dildora is free on Tuesday at 11:00 or Thursday at 17:00.”
- Repeat the preparation rules the specialist gave. Never make them up: read only what’s written down.
- Repeat and close: “Thursday, 17:00, Dildora. We’ll remind you again the day before.”
When the client asks about their skin: a sample call
Sado: Assalomu alaykum, this is Malika from Ipak laser studio. Shahnoza, it’s time for the fourth session of your course.
Caller: Oh, I forgot. But last time it stayed red for two days. Is that normal?
Sado: Our specialist Dildora is the right person to answer that. I’ll ask her to call you today.
Caller: Fine. Book me for the session anyway.
Sado: Of course. Tuesday at 11:00 or Thursday at 17:00 is free. Which suits you?
Caller: Thursday at five.
Sado: You’re booked for Thursday at five. Dildora will call you today. Take care!
The operator gives no advice about skin, medicines or side effects: it passes the question to the specialist. If something seems serious, the client should see a doctor.
When a client stops the course
- Ask the reason politely and note it: time, price, results or a move away.
- If they’re unhappy with results, offer a talk with the specialist; don’t promise anything yourself.
- Don’t push. One question, one offer, then thank them.
- If they say “don’t call”, remove the number from the sheet.
Handing reminders to an AI operator
With Sado’s AI outbound calls you can connect the course sheet through Google Sheets: the operator calls every new row itself and writes the outcome back into the sheet. Or each day you upload the clients whose call date has come as an Excel file in the Auto-calls section. How to prepare it: calling a customer list from Excel.
The operator talks in Uzbek or Russian, books the session and, if asked to “call in the evening”, calls back at that time. Skin and health questions go to the specialist as a task. More: AI receptionist for beauty salons. Try it live or call 78 778 01 23.
Questions
Does the operator decide when the next session is?
No. The specialist sets the interval and writes it in the sheet. The operator only states that date and offers free times.
What if the client asks how they should feel after a session?
The operator gives no advice: it says the specialist will call back and creates a task. If it sounds serious, advise the client to see a doctor.
Should we remind clients whose course is prepaid?
Yes. Clients who have paid forget dates too. The reminder helps them finish the sessions on time and keeps the specialist’s schedule full.