A customer left their number on Instagram: the call script, first line and sample call
Sado AI team · · 5 min read
In short
Call an Instagram lead within minutes, while they still remember what they asked. In the first line, say where and what they asked: “You left your number in our Instagram form about curtains”. Check it’s a good time, then ask 2–3 questions: what, by when, where. If they ask the price, give a range and explain what the exact price depends on. End with a concrete next step: a measuring visit, a meeting or an order. If they say “just DM me”, agree, but clarify with one question.
Why Instagram leads need a quick call
Someone who leaves a number on Instagram may have written to several pages at once, and often talks to whoever calls first. Call a day later and they may not remember what they asked: “Which curtains? When did I write?” So the rule is simple: within minutes during working hours, and first thing next morning for a lead that came in late at night.
The first line, by where the lead came from
| Source | First line |
|---|---|
| Ad lead form | “Assalomu alaykum, this is Malika from Lola Parda. You left your number in our Instagram form about curtains.” |
| Direct message | “You asked in Direct about the price of bedroom curtains, so I’m calling about that.” |
| Story reply | “You replied to our story with the new fabrics. Which one did you like?” |
| Profile link | “You left a request through the link on our page, thank you. Which room are they for?” |
Each line mentions the customer’s own action. Then they hear an answer to their question, not a stranger selling something.
The Instagram lead script in 5 steps
- First line: who you are and what the customer asked (as in the table).
- Check the time: “Can we talk for a couple of minutes?” If they’re busy, agree an exact time.
- Ask 2–3 questions: what they need (which room, how many windows), by when, and which district.
- Give the price: a range and what it depends on. “Depending on fabric and size, from 900,000 to 2.5 million so‘m per window.”
- Offer the next step with two options: “Shall the measurer come tomorrow at ten, or on Saturday?”
Sample call: “I only wanted the price”
Sado: Assalomu alaykum, this is Malika from Lola Parda. You left your number in our Instagram form about curtains. Can we talk for a couple of minutes?
Caller: Yes, but I only wanted to know the price.
Sado: Of course. The price depends on the fabric and the window. Which room, and how many windows?
Caller: The living room, two big windows.
Sado: A window like that comes to roughly 900,000 to 2.5 million so‘m. The measurer gives the exact price and brings fabric samples. Tomorrow at ten or Saturday?
Caller: Saturday suits me.
Sado: All right, booked for Saturday. The measurer will call before coming. Which district are you in?
The customer wanted “just the price”, but after hearing a clear range she agreed to a measuring visit. The prices are only an example.
What to say to awkward replies
- “Just DM me”: “Sure, I’ll write. So the price is right, one question: which room is it for?” Then send the promised message straight away.
- “I didn’t leave a request”: apologise and remove the number from the list. Don’t argue.
- “It’s too expensive right now”: name a cheaper option, or ask if you may call when there’s a promotion.
- “I’ll talk to my husband”: agree when to call back, and be sure to call that day.
Calling Instagram leads at once
Sado auto-calls phone a new lead from your website, Instagram or a form right away — within the hours you set, in Uzbek or Russian, in your company’s name. The AI operator asks the questions above, notes the answers and agrees the next step. If the customer is ready to buy, it transfers the call to a manager by your rule. Only people who left a request themselves are called: bought lists are not accepted.
If the customer calls back, the AI operator picks up at once. Every conversation, its answers and the next step are in the portal, and in Bitrix24 as a lead if you use it. Try it live or call 78 778 01 23.
Questions
How soon should we call someone who left a request?
As fast as you can: within minutes during working hours. The longer you wait, the more likely they forget the question or get an answer from another page.
May we call an Instagram lead who wanted to chat in writing?
Someone who left their number expects a reply. Still, say who you are and why you’re calling at the start. If they say “don’t call, write”, switch to messages and don’t call again.
Isn’t chatting in Direct better?
A simple question can be answered in writing. But a measuring visit, a meeting or an order is agreed in a minute by phone, while in messages it can drag on for a day. More questions: FAQ.