Buyers call about your OLX ad: how to keep them from moving to the next seller
Sado AI team · · 4 min read
In short
A buyer on a classified ad site like OLX calls several sellers at once and buys from the first one who answers clearly. So answer every call at once and be ready for four questions: is it still for sale, how much, can I haggle, where can I pick it up or how is it delivered. Give each ad a number and take sold items down the same day. Call back anyone who left a number in the chat within an hour.
Who calls about classified ads
A buyer on a classified site usually looks at three to five ads for the same thing and calls them one after another. They want a quick, exact answer: “still available?”, “what’s your last price?”, “where are you?”. If you don’t pick up, they move to the next number on the list and don’t come back. These calls peak in the evenings and at weekends, when people browse ads in their free time.
Four key questions and ready answers
| Question | Ready answer | Where the answer comes from |
|---|---|---|
| “Still for sale?” | “Yes, we have it. Which colour do you need?” | A stock list updated every day |
| “What’s the last price?” | The ad price and a discount rule: for example, 3% for cash | The price list, the owner’s rule |
| “Where are you?” | Address, landmark, opening hours | Company facts |
| “Do you deliver?” | Price and timing in the city, how it works for the regions | Delivery terms |
Make everyone give the same answer to the same question. When two staff quote two prices, the buyer stops trusting you.
Order for sellers with many ads
- Give each ad a short number and put it in the text: “mention number 24 when you call”.
- Use one shared phone number on all ads, so buyers don’t wonder who they’ll reach.
- When a price changes, update the ad and your internal list at the same time.
- Take down ads for sold items the same day: “it’s already sold” makes buyers trust your other ads less.
- Record how many calls each ad brings, so you know which ones to boost. More: which ad brought the call.
Sample call: four questions, one conversation
Sado: Assalomu alaykum, Diyor Mebel, this is Malika. Go ahead, please.
Caller: The green three-seater sofa on OLX, number 24. Is it still for sale?
Sado: Yes, we have it. It’s 3.6 million so‘m, with a 3 percent discount if you pay cash.
Caller: Do you deliver?
Sado: In the city it’s 100 thousand so‘m, the next day. Would you like to see it in the shop first? We’re in Chilonzor, by the Qatortol stop.
Caller: Yes, I’ll come tomorrow afternoon.
Sado: Done, tomorrow at three. We’ll put the sofa aside for you.
The buyer got all four answers in one call, so there was no reason to ring the next seller.
Chat messages and numbers
Many buyers write in the ad chat and leave a number. Call them back within an hour: waiting for a chat reply is slower than talking. Add the number to your call list and record the outcome: bought, thinking, not needed. Someone who gave you their number gets a call about their question only: don’t add them to advertising lists.
An AI operator on classified ad calls
Sado’s AI operator answers every call to the number in your ads at once, takes more than ten calls at the same time, in the evenings and at weekends too. It answers from your facts: prices, address, delivery terms. If it has no exact stock or discount details, it doesn’t make them up: it says a manager will check and call back, and creates a task. Your number stays the same, as the operator works on your current line: connecting your number.
Numbers from the chat can go into an auto-call as an Excel list. More: incoming calls and AI operator for online stores. Try it live or call 78 778 01 23.
Questions
What do I say when a buyer haggles?
Write down your discount rule in advance: for example, for cash or for buying two. Anything beyond the rule is the manager’s decision, and the operator tells the buyer so openly.
How do I avoid scammers posing as buyers?
Never give a card number, SMS code or password over the phone, and don’t open a “link to receive the money”. Note suspicious calls and warn your staff.
Who answers calls at night?
A human operator needs a night shift. An AI operator answers at night too, notes the buyer’s question and, if needed, leaves a task for a manager to call back in the morning.