A travel agency phone script in Uzbek and Russian: stages, ready phrases and a sample call
Sado AI team · · 4 min read
In short
A travel agency script isn’t text to read word for word; it’s a seven-stage order: greeting, need, dates and group size, budget, offer, next step, goodbye. Write a ready phrase for each stage in Uzbek and Russian, and prepare answers to “too expensive” and “I’ll think about it” in advance. Every call should end with a clear next step: who sends what, and when. Listen to ten recordings a week and keep the script updated. An AI operator can follow the same script in Uzbek and Russian.
Why a script is needed
A script makes sure every caller gets an equally good answer. A new employee learns it in a day, and an experienced manager never forgets a key question. Don’t make staff memorise it: the order of stages is fixed, the phrases adapt to the conversation.
The incoming call script: 7 stages
| Stage | Uzbek | Russian |
|---|---|---|
| 1. Greeting | «Assalomu alaykum, Bahor Tur, Malika eshitaman.» | «Здравствуйте, «Бахор Тур», Малика, слушаю вас.» |
| 2. Need | «Qayerga sayohat qilmoqchisiz?» | «Куда хотите поехать?» |
| 3. Details | «Qachon, necha kunga va necha kishi bo‘lasizlar?» | «Когда, на сколько дней и сколько вас будет?» |
| 4. Budget | «Taxminan qancha mo‘ljallagansiz? Shunga qarab variant tanlaymiz.» | «На какой бюджет ориентируетесь? Под него подберём варианты.» |
| 5. Offer | «Shu sanalarga ikkita variant bor: …» | «На эти даты есть два варианта: …» |
| 6. Next step | «Menejerimiz bugun soat beshgacha variantlarni Telegram’ga yuboradi. Shu nomerga yuboraylikmi?» | «Менеджер до пяти пришлёт варианты в Telegram. Отправить на этот номер?» |
| 7. Goodbye | «Rahmat, yaxshi kun!» | «Спасибо, хорошего дня!» |
Don’t translate the Uzbek line into Russian word for word: in each language, write the way people actually talk on the phone.
“Too expensive”, “I’ll think about it” and other objections
- “Too expensive” — “I understand. There’s a cheaper option, with the hotel a bit further from the sea. Shall I send that too?”
- “I’ll think about it” — “Of course. Let me send the options; what time tomorrow suits you for a call?”
- “Another agency is cheaper” — “Tell me the hotel and dates and we’ll compare.” Never run down the other agency.
- “I can’t talk now” — “Fine, when shall I call back?” Write down the exact time.
- A question you can’t answer — say “I’ll check and call you back” and say when. Don’t guess.
A sample call
Sado: Assalomu alaykum, Bahor Tur, Malika speaking.
Caller: Hello. We’d like to go to Dubai for New Year. What are the prices?
Sado: Great. How many of you, and for how long?
Caller: Two people, five nights from 30 December.
Sado: Roughly what budget do you have in mind? We’ll pick options to match.
Caller: About 2 thousand dollars for both of us. Not too expensive.
Sado: Understood. Our manager will pick two options, one in the centre and one by the sea. May he send them to your Telegram by five today?
Caller: Yes, to this number.
The budget and dates are an example. The call ended with a clear next step: who sends what, and when.
How to test and update the script
- Listen to ten call recordings a week.
- Note questions the script doesn’t answer and add answers.
- Mark the stage where callers say “I’ll think about it”: after the price, or after the budget question.
- Track one number: the share of calls that ended with a clear next step (options sent, office visit, booking).
- Update the script monthly: new destinations, season prices.
Giving the script to an AI operator
At Sado we set up the script with you: company name, operator name, tone, wording, questions, prices and hours. After that the AI operator follows that order in every call, at night too, without skipping stages. It doesn’t invent answers it doesn’t know: it says a manager will call back and leaves a task.
It speaks the language the caller starts in: Uzbek and Russian. Each call’s recording and transcript are in the portal, with answers saved as fields. Ask Yordamchi “Which questions couldn’t it answer?” and fill the gaps in the script.
Common questions: Sado FAQ. Try it live or call 78 778 01 23.
Questions
Should the script be read word for word?
No. A script is the order of stages plus ready phrases. Adapt them to the conversation, but keep the order.
Do we need separate scripts in Uzbek and Russian?
The stages are the same; the phrases are written separately for each language. Continue in whichever language the caller starts in.
Do I have to write the script for the AI operator myself?
No: the Sado team sets it up with you from your calls and questions. Later changes are made together too.