How a tour agency should call its leads: the questions for the first call and a sample call
Sado AI team · · 4 min read
In short
Someone who leaves a tour request usually writes to several agencies at once, and the agency that calls first with real questions wins. Call within minutes and find out five things: destination, dates, how many people, budget and departure city. If the exact price depends on dates, agree when the manager will send options. Try those who don’t answer two or three more times. An AI operator can make these calls as soon as a lead arrives, in Uzbek or Russian.
Why a tour lead needs a call right away
Someone sees an Instagram ad for “Antalya, 7 nights”, leaves a request and writes to two or three more agencies that same evening. Call the next day and they’ve already talked to another manager and have options. Most requests come in the evening and at weekends, exactly when managers are off.
The rule is simple: a lead arrives, you call. If no manager is free, the first call’s job is to get the answers and agree a time for the next talk.
What to find out in the first call
| Question | Why it matters |
|---|---|
| Where: country, city, beach or sightseeing | The manager knows which tours to pick. |
| When and how many nights | Price and availability depend on dates. |
| How many people: adults, children and their ages | The child price and room type follow from it. |
| Rough budget for everyone | No time wasted on options that are too expensive. |
| Departure city: Tashkent, Samarkand or elsewhere | The flight and transfer price change. |
| Do they have passports, and when they expire | If expiry is close, they need to know early. |
How the call goes
- Mention the request: “Assalomu alaykum, this is Malika from Ufq Travel. You left a request about the Antalya tour on Instagram.”
- Ask if it’s a good time. If not, agree an exact time.
- Ask the table’s questions one at a time and write the answers down at once.
- Quote prices only from the agency’s current facts, for example “from …”. If the exact price depends on dates, say so openly.
- Agree the next step: when and where (Telegram, WhatsApp, a call) the manager sends options, or when the client visits the office.
- If the client is ready to book now, transfer the call to a manager straight away.
A sample call
Sado: Assalomu alaykum, this is Malika from Ufq Travel. You left a request about the Antalya tour on Instagram. Do you have two minutes?
Caller: Yes, go ahead.
Sado: Thank you. When would you like to go, and how many of you?
Caller: Early June, for ten days. Two adults and two children, five and nine.
Sado: Got it. Flying from Tashkent? And roughly what budget for everyone?
Caller: From Tashkent. Around 4 thousand dollars for all of us.
Sado: Fine, I’ve noted it. Our manager Aziz will send three options by six today. Shall he send them to this number’s Telegram?
Caller: Yes, this number.
The budget and dates are an example. The operator promised no price: the manager picks options at today’s prices.
What to do with leads who don’t answer
- Call again an hour or two after the first try, then once more in the evening.
- After three tries, stop and send a short message: who you are and what it’s about.
- Never call again someone who said “don’t call me”.
- Record each lead’s status: talked, options sent, thinking, declined. After a month you’ll see which ads bring real clients.
Handing lead calls to an AI operator
Sado’s outbound calls call a new lead from your website, Instagram or a form right away, within the hours you set, evenings and weekends included. The operator speaks in your agency’s name, in Uzbek or Russian, and asks your questions: destination, dates, group, budget.
If the client wants to book now, it transfers the call to a manager’s phone under your rule. Answers are saved in the portal as fields, with recording and transcript; with Bitrix24 a lead is created in the CRM, and our team connects amoCRM. A number that says “don’t call me” isn’t called again.
You set calling hours and limits and can stop calls with one button. Questions: Sado FAQ. Try it live or call 78 778 01 23.
Questions
Can Instagram leads be called automatically?
Yes. Sado calls a new lead from your website, Instagram or a form as soon as it arrives. The Sado team connects the form or CRM.
Does the AI operator quote tour prices?
Only from the agency’s facts, for example as “from …”. It never invents a price: the manager does the exact quote.
How much does calling leads cost?
800 so‘m a minute, no monthly fee. For example, 40 three-minute calls a day: 120 minutes × 800 = 96,000 so‘m.