When and how to stop automated calls: the stop button and call control
Sado AI team · · 4 min read
In short
The stop button is the brake on automated calls. Press it when the wrong list was uploaded, a wrong price or promotion is left in the script, a product has run out, a complaint arrives, or on a day such as a day of mourning. At least two people should have it, and the rule is simple: when in doubt, stop first, check second. After stopping, listen to the last calls, fix the cause, make a test call to yourself and restart with a small limit.
Why you need a stop button
An AI operator can call hundreds or even thousands of people in a day. That speed works for mistakes too: one error in a list or script repeats on every call. For example, the price changed in the morning but the script wasn’t updated, so by lunch the operator has quoted the old price to hundreds of customers.
That’s what the button is for: see the mistake, stop every call in one move. It also brings peace of mind: an owner who knows calls can be stopped at any moment isn’t afraid to start a big list.
When to stop
| Situation | What to do |
|---|---|
| The wrong list was uploaded | Stop at once and replace the list |
| A wrong price or promotion in the script | Stop, fix the facts, make a test call |
| A product ran out or the website is down | Stop, or change the script |
| A complaint: “why are you calling me?” | Listen to the recording; if the list is the cause, stop |
| A day of mourning, an emergency | Postpone the campaign |
| Staff can’t keep up with transfers | No need to stop: lower the daily limit |
| Calling hours were set wrong | Fix the hours |
Who presses it, and by what rule
- At least two people have the button, for example the owner and the sales lead, so one can stop calls while the other is on holiday.
- One rule: when in doubt, stop first, check second. An hour’s pause costs less than a hundred wrong calls.
- Nobody gets blamed for stopping, even if there was no error. Otherwise next time nobody will press it.
- Right after stopping, post in the team chat: when, why and who is checking.
A sample message: “Stopped the auto-calls at 14:20. Reason: the script has the old autumn discount price. Dilshod is checking and will post by 15:00.” A short message tells everyone what’s happening, and nobody switches the calls back on without knowing why.
After stopping: five steps
- Listen to the recordings and read the transcripts of the last calls: what went wrong?
- Count how many people got a wrong call. If needed, have a staff member call them back to apologise or give the right facts.
- Fix the cause: the list, the price, the script or the hours.
- Make one test call to yourself and check everything sounds right.
- Restart with a small daily limit, read the first calls, and only then raise the limit.
To press it less often: other settings
In a well set-up system the button is rarely needed. Calling hours rule out calls at night and early morning. A daily limit caps the size of any mistake. A “don’t call” list protects people who said no. A transfer rule hands difficult conversations to a person. How to check a list before uploading it: calls from Excel and Google Sheets.
How control works in Sado
In Sado one button stops all calls. You set the calling hours and the daily limit yourself. People who said “don’t call me” aren’t called in later campaigns either. One auto-call can hold up to 10,000 people, which is why the button and the limits matter so much.
Each call’s recording, transcript and outcome are in the portal, so after stopping you can see what happened. You can also ask the “Yordamchi” assistant, for example: “how many calls went out today, and how many said no?”. How to agree who presses the button: team access roles. More: AI outbound calls, FAQ.
Questions
How do I stop automated calls?
In the Sado portal one button stops all calls. You can also change the calling hours and the daily limit yourself.
Who should be able to stop calls?
At least two people, for example the owner and the sales lead, so wrong calls can be stopped at once even when one of them is away.
When should I lower the limit instead of stopping?
When nothing is wrong but staff can’t keep up: too many transfers or bookings. If there is an error, always stop.