Real estate sales phone script: ready lines in Uzbek and Russian
Sado AI team · · 4 min read
In short
A real estate phone script isn’t meant to sell a flat over the phone; its job is to get the buyer to a viewing. It has six stages: greeting and name, need (who it’s for, how many rooms), budget and payment, one or two matching options, a viewing invitation with two exact times, and a short read-back. If they ask the price, say it at once. Write answers to “too expensive” and “I’ll think about it” in advance. Lines in Uzbek and Russian should sound natural, not translated.
The 6 stages of the script
- Greeting and name: company, your name, then the buyer’s name.
- Need: to live in or to invest, how many rooms, which floor.
- Budget and payment: a rough amount; cash, instalments or mortgage.
- Offer: not everything, just one or two matching options.
- Viewing invitation: not “when suits you?” but two exact times.
- Close: read back the day, time and address and mention the reminder call.
Ready lines in Uzbek and Russian
The company, prices and address are an example. Use your own:
| Stage | In Uzbek | In Russian |
|---|---|---|
| Greeting | «Assalomu alaykum, Bodomzor Uylari, Malika, eshitaman.» | «Здравствуйте, Бодомзор Уйлари, меня зовут Малика. Слушаю вас.» |
| Name | «Ismingizni bilsam bo‘ladimi?» | «Как к вам обращаться?» |
| Need | «O‘zingiz yashash uchunmi? Necha xonali qarayapsiz?» | «Для себя или для вложения? Сколько комнат смотрите?» |
| Budget | «Taxminan qancha summani mo‘ljallagansiz? Naqdmi, bo‘lib to‘lashmi?» | «На какую сумму рассчитываете? Наличные или рассрочка?» |
| Offer | «Ikkita variant bor: 7-qavatda 68 kvadrat yoki 3-qavatda 72 kvadrat.» | «Есть два варианта: 68 квадратов на 7-м этаже или 72 на 3-м.» |
| Viewing | «Jonli ko‘rsangiz, tanlash oson. Shanba o‘n birda yoki yakshanba uchda?» | «Вживую выбрать проще. В субботу в одиннадцать или в воскресенье в три?» |
| Close | «Yozdim: shanba, 11:00, ofisimiz Mirzo Ulug‘bek tumanida. Bir kun oldin eslatamiz.» | «Записала: суббота, 11:00, офис в Мирзо-Улугбекском районе. Накануне напомним.» |
Answers to objections
- “Too expensive”: “I understand. What amount works for you? I’ll tell you if there’s a layout for it or a longer instalment plan.”
- “I’ll think about it”: “Of course, it’s a big decision. What would you like to think over, the price or the area? Coming with your family to see it makes deciding easier.”
- “Just tell me the price”: give it at once, then one question: “Two-room flats from 650 million so‘m. Is it for yourself?”
- “It’s cheaper elsewhere”: don’t run down competitors. “Could be. When you compare, check the hand-over date and finish too.”
- “I don’t trust unfinished buildings”: “See the site for yourself; we show it every Saturday. A manager will explain the documents.”
Sample call: “just tell me the price”
Sado: Assalomu alaykum, Bodomzor Uylari, this is Malika.
Caller: Hi. Just tell me the price: how much is a two-room flat?
Sado: Two-room flats start at 64 square metres, from 650 million so‘m. Is it for you to live in?
Caller: Yes, we just got married. But it’s a bit much for now.
Sado: I understand. It’s 30 percent down and the rest over 18 months. It’s easier to work out with the layout in front of you. Could you come on Saturday at eleven or Sunday at three?
Caller: Sunday at three. My name is Aziz.
Sado: Great, Aziz, you’re booked for Sunday at three. We’ll remind you the day before.
How to test the script
- Listen to 10–20 recordings: where does the buyer go quiet or hang up?
- Change one line at a time, or you won’t know what worked.
- The key number: viewings booked ÷ sales calls. For example, 30 viewings from 120 calls is 25%.
- Have a native speaker of each language read the lines so they don’t sound translated.
Giving the script to an AI operator
Sado follows your script: stages, questions, prices and terms. It answers in the caller’s language, Uzbek or Russian: AI operator in Uzbek. More on the two languages: Uzbek and Russian voice.
The operator saves the answers as fields, books the viewing and reminds the buyer the day before. Your rule makes it transfer ready buyers to a manager. If a question isn’t covered, it doesn’t make up an answer; it says a manager will call back. You choose the voice: Malika or Shohruh. More: AI call answering for real estate. Try it live or call 78 778 01 23.
Questions
How long should a sales script be?
One page at most: six stages with one or two lines each. Keep the objection list and price table separate.
Should we give the price on the phone?
Yes, if asked, give it at once: the starting price or a range. Hide it and the buyer calls another developer. Then ask one question and invite them to a viewing.
What if the buyer speaks Russian?
Prepare the script in both languages. Sado speaks the caller’s language: Uzbek or Russian.