What calls does a new-build sales office get, and how should you answer them?
Sado AI team · · 5 min read
In short
Most calls to a new-build sales office are about five things: price and available flats, layouts, payment terms, when the building is finished, and booking a viewing. Existing buyers and estate agents call too. Write a ready answer to each question from the developer’s own facts, ask every new caller three things — how many rooms, what budget, how they’ll pay — and end the call with a booked viewing. Answer in the evenings and at weekends too: many people call after work.
Who calls a sales office, and why
A sales office phone rings dozens of times a day, but the questions barely change. Write an answer to each, and even a new employee gets it right from day one.
| Who calls | What they ask | How to answer |
|---|---|---|
| Caller asking the price | “How much is a two-room flat? Any left?” | Price per square metre, the total, and which block still has flats. |
| Caller asking about layouts | “How many square metres? Is the kitchen separate?” | Area and rooms; a manager sends the layout on Telegram. |
| Caller asking about payment | “Do you offer installments?” | Only the developer’s terms; the manager makes the exact schedule. |
| Caller asking about the date | “When is the building finished?” | The date the company states officially, no promises of your own. |
| Existing buyer | Payment schedule, documents, keys | Note the name and flat number, connect the person in charge. |
| Estate agent or partner | Commission, cooperation | The company’s rule, or pass them to the person in charge. |
The order of a call with a new buyer
- Greet with the company name and your own: “Assalomu alaykum, Sharq Bog‘i, Malika speaking.”
- Answer the caller’s question first, then ask yours. Asked the price? Give the price.
- Ask three questions: how many rooms, what budget, cash or installments.
- Name two or three matching options.
- Invite them to a viewing with two exact times: “Saturday at ten or Sunday at three?”
- Confirm the name and number, give the address and a landmark, and promise a reminder the day before.
Don’t hide the price behind “come to the office and we’ll tell you”. Without a price, the caller rings the next developer.
What to write down for whoever answers
- Blocks, floors and the area of each flat type.
- Prices: per square metre, the difference by floor, discounts and their end dates.
- Payment terms: down payment, number of months, any markup.
- Completion date and construction stage, in the words the company uses officially.
- Address, landmark, office hours, parking.
- What not to say: unapproved prices, promises like “it’s definitely done next month”.
Update the list the day a price changes: an old price on the phone becomes an argument later.
Sample: an evening call
Sado: Assalomu alaykum, Sharq Bog‘i residential complex, Malika speaking.
Caller: Hello. How much are the two-room flats? And when is the building ready?
Sado: Two-room flats are 58 to 64 square metres, from 9 million so‘m a metre. Block five is ready next summer. Will you pay cash or in installments?
Caller: Installments, ideally. I have 150 million for the down payment.
Sado: That works: the down payment starts at 30 percent, the rest over 24 months. Our manager will do the exact numbers at the office. Can you come on Saturday at ten or at four?
Caller: At four. My name is Sardor.
Sado: Done, Sardor, Saturday at four. The office is the yellow building by Qo‘yliq market. We’ll remind you on Friday.
The prices and terms here are invented. Your operator only quotes your facts.
Who answers in the evening and at weekends
On ad days and in the evenings calls arrive together, while managers are busy with buyers or already home. A missed caller rarely rings back: they move on to the next listing. How to count the loss: missed calls.
An AI operator for real estate connects to your current number and answers every call at once, day and night, holidays included, more than ten calls at a time. It speaks Uzbek or Russian, in the caller’s language, quotes only your prices and terms and books viewings. If it doesn’t know, it says a manager will call back and creates a task.
Ready buyers and existing buyers go to the right person by your rule. Each call’s recording, transcript and collected answers are in the portal, and in the lead or deal if you use Bitrix24. More: AI operator for incoming calls. Try it live or call 78 778 01 23.
Questions
Should a sales office give the price over the phone?
Yes. Callers usually ring for the price. Give the range and offer to show the exact flat at the office.
What if existing buyers call the same number?
Note the name and flat number, then connect them to the person in charge or create a callback task. The AI operator does this by the company’s rule.
Will the AI operator say when the building is finished?
Only the date the company put in its facts. It doesn’t invent answers: for anything else, it says a manager will call back.