Who answers your phone at Navruz: a plan for the days before the holiday and the days off
Sado AI team · · 5 min read
In short
Calls rise before Navruz: orders, bookings and “Are you open over the holiday?”. On the days off, many companies leave the phone unanswered and callers ring someone else. The plan is simple: announce your holiday schedule early, write ready answers to the most common questions, log every holiday call as a request, and call everyone back on the morning of the first working day. A duty employee can do this, or an AI operator that speaks Uzbek and Russian.
What calls come in around Navruz
Navruz is on 21 March. The government sets the days off each year, often several in a row. Calls rise well before the holiday and continue a day or two after.
| When | What callers ask | What to prepare |
|---|---|---|
| 2–3 weeks before | Booking a table, hall, salon or trip; ordering a holiday gift | Free days and hours, holiday offers |
| 2–3 days before | “Will it arrive before the holiday?”, “Until when are you open?” | Last order time, delivery days |
| Holiday days | “Are you open?”, urgent questions, orders for after the holiday | A duty employee or operator, a way to log requests |
| 1–2 days after | Late deliveries, callback requests | The request list and a callback queue |
Announce the holiday schedule early
The first question is always “Are you open?”. Let people find the answer without calling, and hear it in one sentence when they call.
- Update your holiday hours on Google Maps and Yandex Maps.
- Post one clear message on Instagram and Telegram: closed days, short days, when deliveries restart.
- Give whoever answers the phone (or the operator) the schedule as a ready sentence, for example: “We’re closed 21–23 March and back to normal hours from 24 March.”
Six ready answers for the phone
The same questions come again and again. Write the answers in advance; the duty employee and the AI operator both speak from this text.
- Hours: on the holiday days and the first day after.
- Last order: the latest time to order so it arrives before the holiday.
- Delivery: whether you deliver on the holiday and when you restart.
- Prices and offers: if there’s a holiday offer, its exact terms and end date.
- Bookings: free days and hours, who confirms a booking and when.
- Urgent cases: which questions get transferred to a person. For example, a customer whose order is stuck on the way.
If a question isn’t covered, the operator doesn’t invent an answer: it says “A manager will call you back after the holiday” and logs it.
Sample: a call on the second day of the holiday
For example, a furniture shop closed for the holiday, with the operator on its phone:
Sado: Assalomu alaykum, Qulay Mebel, this is Shohruh. How can I help?
Caller: Hello. I bought a sofa last week. Will you deliver it over the holiday?
Sado: There are no deliveries on the holiday days; we restart on 24 March. Morning or afternoon that day?
Caller: Afternoon. I’ll be home.
Sado: Done, I’ve booked you for the afternoon of 24 March. That morning the driver will call with the exact time.
Caller: Thanks. Happy holiday!
Sado: You too! Navruz muborak.
The customer got a firm date instead of silence; the manager finds a ready request after the holiday.
The first working day after the holiday
- In the morning, open every holiday request: who called, when, what they asked.
- Call about orders and deliveries first, then questions.
- Mark each request done after the call, so no customer gets two calls from two managers.
- Try those who didn’t answer once more in the afternoon.
- Note how many calls came in: next holiday you’ll know how many people or minutes you need.
Handing holiday calls to an AI operator
Sado’s AI operator answers every call at once, on holidays and at night, with no queue and more than ten calls at a time. It speaks in your company’s name, in Uzbek or Russian, and answers from the schedule, prices and terms you give it. Questions it can’t answer go into Requests. More: AI operator for incoming calls.
With a rule for urgent cases, it transfers the call to the duty employee’s phone. Post-holiday callbacks can go to auto-calls. You pay only for talked minutes: pricing. What an unanswered call costs: missed calls. Try it live or call 78 778 01 23.
Questions
Can we just switch the phone off at Navruz?
A silent phone looks like the company has closed, and the caller rings a competitor. At least have a person or an operator who gives the schedule and logs requests.
Should we call customers with holiday greetings?
Only your own customers, briefly: a greeting plus one useful message, such as the holiday schedule. No sales pressure; a number that said “don’t call” isn’t called again.
How much does an AI operator cost over the holiday?
Sado costs 800 so‘m a minute with no monthly fee. For example, three days of 60 calls a day at 1.5 minutes each: 270 minutes × 800 = 216,000 so‘m. These numbers are only an example.