How to call Instagram leads by phone: from getting the number to a booked visit
Sado AI team · · 4 min read
In short
Instagram leads come from four places: DMs, comments, ad forms and the website linked in your profile. The goal is always a phone number and consent to call. In DMs, give the price briefly and ask for the number with a reason; move comment chats into DMs. Then call within 5 minutes, open with “you wrote to us on Instagram” and agree one clear next step. Log every lead in your CRM with its source. An AI operator can make these calls too.
Where Instagram leads come from
| Source | What the person did | How you get the number |
|---|---|---|
| DM | Asked about price or terms | Short answer, then ask for the number |
| Comment under a post | Wrote “Price?” | Reply, then continue in DMs |
| Ad form | Left a name and number | You have it: call at once |
| Profile link | Went to the site and sent a request | The website form takes the number |
Instagram chats are forgotten fast: a day later the message has scrolled away. A phone call speeds up the decision: the customer asks, you answer, right then.
How to ask for the number in a DM
- Answer the question first. Writing “price in DM” and then still hiding it in the DM sends people to the next page. If the price depends on size, give a range.
- Then ask for the number with a reason: “The exact price depends on the size. Leave your number and we’ll call in 5 minutes to work it out.”
- Let them choose the time: “Is now good, or this evening?”
- Say who will call and when: “Thanks! Shohruh will call you in 5 minutes.” Then they’ll pick up an unknown number.
- No number? Don’t push: keep answering in the DM.
The call in four steps
- Call within 5 minutes of getting the number, while they’re still on Instagram and remember the question.
- Open with the source: “You wrote to us on Instagram about curtains.” They know at once who’s calling.
- Ask two or three questions: what they need, by when, where. Don’t ask again what’s already in the DM.
- End with one clear next step: a measuring visit, a shop visit or an order. Then send a short DM with the day, time and address.
A sample conversation
Sado: Assalomu alaykum, this is Shohruh from Lola Dekor. You wrote to us on Instagram about curtains for your living room and left your number.
Caller: Yes, I did. How much are the beige curtains in the photo?
Sado: It depends on the window width and the sewing style. How many windows are there in the room?
Caller: Two big windows, plus the balcony door.
Sado: Then let our designer come with samples and measure; she’ll give the exact price on the spot. Thursday evening or Saturday afternoon, which suits you?
Caller: Saturday afternoon.
Sado: Done, Saturday at three. Send your address by DM and we’ll put the day and time there too.
So that no lead gets lost
- Log every number in your CRM or sheet with the source “Instagram”.
- Give each lead an owner and a status: “called”, “meeting”, “thinking”, “not a fit”.
- Count once a week: messages, numbers, meetings. Fix the stage where most people drop out.
- Call only people who gave their number themselves. Never call a list of followers.
Handing Instagram lead calls to an AI operator
People often write in the evening and at weekends, when no staff are around. Sado’s operator calls an Instagram lead as soon as the number reaches your CRM or your form. There’s a ready Bitrix24 integration; our team connects amoCRM and other systems.
The operator opens with “you wrote to us on Instagram”, asks your questions and books a measuring visit or a meeting. It answers in the customer’s language, Uzbek or Russian. The recording, transcript and answers stay in the portal. More: AI calls to new leads. Try it live or call 78 778 01 23.
Questions
Should we write the price in the DM?
Yes, at least as a range. A hidden price sends customers elsewhere. If the exact quote depends on measurements, use that as the reason to ask for a number.
Can we call someone who wrote on Instagram but didn’t leave a number?
No. If they didn’t give the number themselves, carry on in the DM. Call only people who left a number and agreed to a call.