How to confirm orders by phone after a big sale day, and what it costs
Sado AI team · · 4 min read
In short
After 11.11, Black Friday or a holiday sale, a shop gets hundreds of orders in a day. Some are duplicates, have a wrong address or were placed on impulse and get refused at the door. The fix is a short confirmation call before the courier leaves: item, size, address, delivery time and payment method. Confirm cash-on-delivery and expensive orders first. For example, 600 orders at 1.5 minutes each: 900 minutes × 800 = 720,000 so‘m.
Why confirm orders after a sale
On a sale day people order fast and a lot. One customer taps twice, another leaves an old address, a third changes their mind the next day. If the courier goes out for such an order, the trip and the time are wasted and the item goes back to the warehouse. A one-minute call catches all this before the courier leaves.
The confirmation call: five questions
- Greeting and order: “Assalomu alaykum, this is Sevimli shop. You placed an order on 11 November. May I confirm it?”
- Item: name, size, colour, quantity.
- Address: street, building, landmark; who the courier should call.
- Time: which day, morning or evening.
- Payment: cash or card on delivery. Never ask for a card number on the phone.
Which orders to confirm first
| Order | Priority | Why |
|---|---|---|
| Two or three orders from one number | First | Often a duplicate |
| Cash on delivery, expensive item | First | A refusal costs the most |
| New customer, first order | Second | Address and number not yet checked |
| Regular customer, prepaid | Last | Only if the address looks wrong |
When to call
- The same day, within a few hours of the order, while the customer still remembers what they bought.
- Before the courier routes are built, or the fix comes too late.
- Not at night: confirm orders placed at midnight the next morning, for example from 10:00.
- Try those who didn’t answer again two or three hours later.
Sample: a duplicate order
For example, an outgoing call from a clothes shop:
Sado: Assalomu alaykum, this is Malika from Sevimli shop. You ordered a jacket yesterday. May I confirm it?
Caller: Yes, sure. But I think two orders went through.
Sado: Right, I can see two. Shall I cancel one?
Caller: Yes, one is enough. And could it be size M instead of L?
Sado: Sure, changed to M. Friday evening to Yunusabad, does that suit you?
Caller: Yes. I’ll pay cash on delivery.
Sado: Fine: Friday evening, cash. The courier will call before setting off.
One call saved a wasted trip, a wrong size and a return.
What it costs: temporary staff or minutes
For example, 600 orders need confirming after a sale. The numbers are only an example:
| Temporary staff | AI operator | |
|---|---|---|
| Time | One person makes 15 calls an hour: 40 hours, or 2–3 days for two people | More than ten calls at the same time |
| Cost | Two people’s pay for several days, plus training time | 900 minutes × 800 = 720,000 so‘m |
| No answer | Staff time is spent anyway | An unanswered number costs nothing |
Compare your own numbers in the calculator.
Handing confirmations to an AI operator
In Sado you upload the order list as an Excel file in the Auto-calls section, or your website sends it by API. The operator talks with each customer live, in Uzbek or Russian: it confirms the order, corrects the size and address, and records cancellations. You set the calling hours. More: outbound calls and AI operator for online stores.
Each call’s outcome appears in the portal as separate fields, so the courier list is ready at once. Price: 800 so‘m a minute, no monthly fee. Try it live or call 78 778 01 23.
Questions
Can’t we confirm orders by text message?
If nobody replies to the text, the order’s status stays unknown. A text can’t change the size or the address either. On a call, all of this is settled in a minute.
What if the customer doesn’t pick up?
Try two or three times at different hours, then send a text. Whether to ship an unconfirmed cash order is your own rule.
May we ask for card details on the phone?
No. Never ask for a card number or an SMS code on the phone. Payment happens on delivery or through secure payment on the website.