PVC windows, doors and fitted kitchens: how to end every call with a booked measurement
Sado AI team · · 4 min read
In short
People calling about windows, doors or a fitted kitchen ask the price first, but the exact price depends on the sizes. So give a range on the phone, then book a measurement visit. Before it, ask a few questions for the product: how many windows or doors, new building or replacement, what stage the renovation is at. Agree the address, a landmark and two time windows, and remind them the day before. Hide the price behind “we’ll tell you after measuring” and the caller phones another workshop.
A “how much?” call should end with a measurement
The price does depend on size, profile, glazing and fittings. But the caller wants a number. Give a range for a standard size: “For example, a 1.4 by 1.5 metre window with fitting starts at 2.2 million so‘m”, then offer a measurement at once. A seller who only says “after measuring” loses the caller to the next number. These prices are only an example: use your own.
What to ask before measuring
| Product | Questions |
|---|---|
| PVC windows | How many, rough size, floor, new building or replacing old ones, is there a balcony |
| Doors | Front or interior, how many, wall type, does the old one need removing |
| Fitted kitchen | Rough room size, are the walls ready, built-in appliances, budget |
| For all | Address, landmark, who will be home, convenient time, phone |
How to book the measurement
- Give the price range and the measurement terms: free, paid, or deducted from the order.
- Ask the address and a landmark. Know which districts you cover; if far areas have their own terms, say so.
- Offer two time windows: “Tomorrow 10–12 or Thursday 3–5?” A measurer can’t arrive to the minute; a window is more honest.
- Read the booking back and say the measurer will call before setting off.
- Call the day before as a reminder: if nobody is home, the trip is wasted.
Sample call
Sado: Assalomu alaykum, Shaffof Rom, this is Shohruh.
Caller: Hi. How much would three PVC windows cost?
Sado: It depends on the size. A standard 1.4 by 1.5 metre window with fitting starts at 2.2 million so‘m. The measurer gives the exact price on site, and measuring is free. Which district are you in?
Caller: Chilonzor, block 9. We want to replace our old wooden windows.
Sado: Got it. The measurer can come tomorrow between 10 and 12, or Thursday between 3 and 5. Which suits you?
Caller: Thursday, before five.
Sado: Done, you’re booked for Thursday, 3 to 5. The measurer will call before coming.
The company, price and measurement terms are an example.
Calls after the measurement
- The next day: “Did you get the quote? Any questions?” This call brings back orders that stalled.
- Order confirmation: product, amount, prepayment and lead time.
- The day before fitting: date, time window, clearing space by the windows.
- After fitting: “Is everything fine?” If not, open a request for the fitter.
Handing the calls to an AI operator
People usually discuss renovations in the evening, after work. Sado answers every call at once, evenings and weekends included: it gives the price range from your list, asks the measurement questions and books the visit. The request shows up in Requests with the address and time. That’s an AI operator for incoming calls.
Reminders, order confirmations and after-fitting calls can be the operator’s job too: upload the list to Auto-calls or have your software send it by API, with Sado’s outbound calls. If the customer asks for another day, it rebooks. Working with developers? See AI call answering for real estate. Try it live or call 78 778 01 23.
Questions
Should we quote a price without measuring?
Not an exact price but a range: “from …” for a standard size. The caller can compare you with others and agrees to a measurement more easily.
What if the measurer is running late?
They should call the customer as soon as they know and give a new time. The day-before reminder and the call before setting off prevent most of these cases.
What about people who call in the evening?
The AI operator answers in the evening too and books the measurement; the measurer goes the next working day. In the morning the manager sees the requests ready.