What drives the cost of AI operator calls, and what doesn’t
Sado AI team · · 4 min read
In short
With Sado, the cost of AI calls depends on two things: how many conversations there were and how many minutes they lasted. The formula is talked minutes × 800 so‘m. Night or day, weekend, Uzbek or Russian, Malika’s or Shohruh’s voice, a short call or a long one: the price is the same. Unanswered numbers, days without calls, a monthly fee and setup cost nothing. So managing the cost means cutting needless calls and extra words: a clean list, a short greeting, ready answers.
The formula: conversations × minutes × 800
Sado charges only for the time the operator spends talking to a customer. Incoming or outgoing, a minute costs the same, 800 so‘m. So the month’s total comes from two numbers: how many conversations there were and how long each lasted on average. The table shows how everything else affects the price.
| Factor | Changes the price? |
|---|---|
| Number of conversations | Yes: every talked call adds minutes |
| Length of the conversation | Yes: minutes follow it |
| Night, weekend, holiday | No: same price |
| Language: Uzbek or Russian | No |
| Voice: Malika or Shohruh | No |
| Calls at the same time | No: Sado has no separate charge for lines |
| Number didn’t answer | No: not charged |
| Monthly and setup fees | No: zero |
What stretches the minutes
- A long greeting. “Assalomu alaykum, Baraka Mebel, this is Malika” is enough; there’s no need for the company’s history.
- Reading out lists. Instead of the whole price list, ask what the customer wants and name only that.
- Extra questions. Ask what the next step needs; a manager can clarify the rest later.
- Missing facts. If the operator doesn’t know an answer, the caller asks again and again: enter prices, address, hours and terms in full.
- Duplicate numbers. If someone is on the outbound list twice, you talk to them twice.
- The wrong list. People who aren’t interested still talk, if only briefly: call only those who enquired, gave consent or are your customers.
For example, two versions of the same booking call. The first has a long greeting, reads out six prices and asks five questions: about 3 minutes. The second has a short greeting, asks what the customer needs and asks two questions: about 1.5 minutes. At 1,000 conversations a month that is 3,000 × 800 = 2.4 million so‘m or 1,500 × 800 = 1.2 million so‘m. If bookings stay the same, the difference is pure saving. These numbers are only an example.
Estimating the cost in advance
- Write down how many conversations a day you expect: incoming calls plus the people on your outbound list who will answer.
- Give each type an average length. How to measure it: average call length.
- Multiply the daily minutes by 800 and by 30 days.
- After the first week, compare with the actual minutes in the portal and adjust the plan.
For example: 50 incoming calls a day × 2 minutes plus 80 outbound conversations × 1 minute = 180 minutes. 180 × 800 = 144,000 so‘m a day, about 4.3 million so‘m a month. These numbers are only an example.
What else there is besides Sado’s price
- Your telephony provider’s tariff: what your contract charges for the number and SIP calls. Ask the provider before connecting.
- Your time: Sado’s team does the setup, but enters the script, prices and questions together with you.
- Work after the call: your manager calling interested customers and fulfilling orders.
Price and result in one place
The portal shows the length, cost, recording and outcome of every call, so you can find the calls that ran long and fix the script. For outbound auto-calls you set the hours and a daily limit, and you can stop them with one button. Full pricing: 800 so‘m a minute, no monthly fee. What an AI operator is: what is an AI voice operator. Try it live or call 78 778 01 23.
Questions
Isn’t a minute of a short call more expensive?
No. Sado has one price: short call or long, a minute costs 800 so‘m.
Are outbound calls more expensive?
No, a minute costs the same, 800 so‘m. In an outbound campaign the only difference is the number of minutes: the cleaner the list, the fewer wasted conversations.
Where do we see what we spent?
In the Sado portal: the length and cost of every call, and you can download the results to Excel.