How a sanatorium should answer phone questions about stays and treatment
Sado AI team · · 4 min read
In short
People call a sanatorium to ask what a stay costs and includes, which treatments there are, how many days to come for and which documents are needed. Answer these from the sanatorium’s price list and rules. Leave “Which treatment suits me?” and “Can I come with this condition?” to the doctor, who examines guests on arrival. Take bookings with dates, number of days, guests and room type, and confirm in writing. An AI operator can answer these calls in Uzbek and Russian.
What people ask when they call a sanatorium
Callers are often older people or their children, and many speak Russian. The questions repeat, so write the answers down in advance:
- The daily price of a stay and what’s included: room, three meals, a doctor’s check, treatments.
- Which treatments there are: mineral water, massage, physiotherapy, pool.
- The minimum number of days and which days guests can arrive.
- Which documents are needed: passport and any medical certificates the sanatorium asks for.
- From what age children are accepted and the price for a child.
- How to get there from the city, and whether there’s a transfer.
Treatment questions: where the line is
On the phone you talk about the service, not about illness. Set the line with a table:
| Answered by phone | Left to the doctor |
|---|---|
| The list of treatments and their prices | Which treatment suits whom |
| That the doctor examines guests on arrival | “Can I come with this condition?” |
| The documents the sanatorium asks for | Reading test results |
| How many days a course lasts (by the sanatorium’s rules) | Whether to take or stop any medicine |
Don’t lose a question left for the doctor: note the number and say the doctor or the responsible person will call back. Suggest the guest also asks their own doctor before the trip.
How to take the booking
- Ask the dates and length: “From which day, and for how many days?”
- How many people and their ages: “Who is coming with you, any children?”
- Offer the room types with prices: single, double, suite.
- Ask which area interests them (rest, joints, breathing): not to diagnose, only to let the doctor know.
- Read out the document list and send it in writing.
- Explain the deposit and cancellation rules, and confirm the booking in writing.
A sample call
Sado: Assalomu alaykum, Tog‘ Havosi sanatorium, Shohruh speaking.
Caller: Hello. I want to bring my father for ten days; his knee hurts. Do you treat that?
Sado: We have massage, physiotherapy and mineral baths. Our doctor will say which treatment fits after the check on arrival day.
Caller: How much is it?
Sado: A single room, three meals and treatments come to 750 thousand so‘m a day. From which day will you come?
Caller: From the twentieth.
Sado: Fine, I’m booking from the twentieth for ten days. Your father’s name and your number? We’ll send the document list to your Telegram.
The price is an example. The operator didn’t say “it will help the knee”: the doctor chooses the treatment.
Handing sanatorium calls to an AI operator
An AI operator for incoming calls picks up every call to the sanatorium within a second, in high season and even with more than ten callers at once. It speaks in the sanatorium’s name, in Uzbek or Russian, and answers from your facts: prices, the treatment list, documents, arrival rules. Medical questions go to the doctor, with a callback task.
The booking request (dates, length, guests, room type, area of interest) lands in Requests, and in Bitrix24 if you use it. If a guest wants a person, the call is transferred under your rule.
The day before arrival, outbound calls can remind guests of the date, time and documents. How it works in healthcare: AI phone receptionist for clinics. Try it live or call 78 778 01 23.
Questions
Does the AI operator give medical advice?
No. It gives the treatment list and prices; which treatment suits whom is decided by the sanatorium’s doctor after the check. A callback task is left for the doctor.
What happens when calls pile up in season?
The operator answers more than ten calls at once and nobody waits in a queue. Only talked minutes are paid: 800 so‘m a minute.
Can it take group bookings from companies?
Yes, the operator notes the group request: company name, number of people, dates, the contact person’s number. A manager agrees the price and contract.