A client calls the salon and asks “how much?”: how to give prices on the phone
Sado AI team · · 4 min read
In short
When someone asks “how much?” on the phone, give the price in your first sentence: an exact price or a range, and what it depends on. “Come in and we’ll see” sends the client to another salon. If the price depends on hair length, the master’s level or materials, ask one clarifying question and narrow the range. Right after the price, offer a time. Have every receptionist answer from one price sheet: service, price range, what it depends on and how long it takes.
Why “come in and we’ll see” loses the client
Someone calling about prices usually calls several salons and books wherever the answer was clear. A salon that hides its prices makes callers think “it must be expensive here”.
Receptionists often hold back the price with good intentions: “I can’t say without seeing your hair.” That’s fair, but a range is always possible. The master confirms the final price before starting work, so say that on the phone too.
Four rules for giving prices on the phone
- Price first: “A gel manicure is 150 thousand.” No long lead-in.
- Add what it depends on in one sentence: “Nail art adds 30 to 50 thousand.”
- If the range is wide, ask one question: “Is your hair shoulder length or longer?” Then narrow the price.
- Don’t stop at the price, offer a time: “Tomorrow 12:00 or 17:00 is free. Shall I book you?”
The amounts above are only examples: each salon gives its own prices.
A price sheet for the phone
If every receptionist quotes from memory, the same question gets two different answers. Make one sheet and keep it by the phone. A sample (prices are examples):
| Service | Price | Depends on | Time |
|---|---|---|---|
| Women’s haircut | 120–200 thousand | Length, master’s level | 1 hour |
| Colouring | from 250 thousand | Length, type of dye | 2–4 hours |
| Gel manicure | 150 thousand | Nail art | 1.5 hours |
| Eyelash extensions | 180–250 thousand | Classic or volume | 2 hours |
| Cosmetologist consultation | 100 thousand | Counted towards the treatment | 30 minutes |
Update the sheet every month. A receptionist quoting an old price upsets the client at the till: one amount on the phone, another at payment.
Tricky price questions
- “It’s cheaper at another salon.” Don’t run competitors down. Say what the price includes: materials, the master’s experience, your guarantee rule.
- “Any discounts?” Mention only offers that really exist. If there are none, say so: “No offers right now; we’ll let you know when there is one.”
- “Just tell me the exact amount.” Give the range and when the exact price will be known: the master sees the hair and says it before starting.
- “Is a top master more expensive?” Put the price difference by level on the sheet in advance and explain it in the same words every time.
Sample call: eyelash prices
Sado: Assalomu alaykum, Lola Beauty, Shohruh speaking.
Caller: Hello. How much are eyelash extensions?
Sado: Classic is 180 thousand, volume up to 250. Have you had them before, or is it your first time?
Caller: First time. Classic, I think.
Sado: Then it’s 180 thousand and takes about two hours. Feruza is free tomorrow at 11:00 or 16:00. Shall I book you?
Caller: Four o’clock, please. My name is Saida.
Sado: Done, Saida, you’re booked with Feruza tomorrow at four. See you!
The price came in the first answer, one question narrowed it, then a time was offered straight away. The amounts are examples.
Where an AI operator gets the prices
An AI receptionist for beauty salons quotes prices from the salon’s own price list: service, price, duration, address and hours. Our team enters the list with you during setup. For a question that isn’t on the list it doesn’t make up an answer: it says the receptionist will call back and creates a task.
The operator answers in Uzbek and Russian, at night too, and after the price it offers a time and books, just like the sample above. Every conversation’s transcript is in the portal, so you see which services people ask about most. More: AI for incoming calls. Try it live or call 78 778 01 23.
Questions
Should a salon give prices on the phone?
Yes. A client asking about prices calls several salons and picks the one that answered clearly. If you can’t give an exact price, give the range and what it depends on.
How does the AI operator learn new prices?
You send the new price list to Sado’s team, and from then on the operator answers with the new prices. It never quotes a price that isn’t on the list.
Could the operator promise a client a discount?
No. It mentions only offers the salon has entered. It doesn’t invent anything missing from its information and leaves the question to the receptionist.