Rental agency phone calls: how to match owners and tenants quickly
Sado AI team · · 4 min read
In short
Two kinds of people call a rental agency: an owner who wants to let a flat and a tenant looking for one. They get different questions, but the answers go into the same fields: district, rooms, price, move-in date, furniture, who will live there. Then, the day a new flat comes in, the matching tenants are visible at a glance and you call them that day. In rentals speed decides: a good flat is often taken fast. Answer every call at once and call matching tenants first.
Two kinds of calls, and what to ask the owner
An owner usually calls one agency and expects a quick answer. A tenant rings ten listings in one evening. So the first question is simple: “Are you letting or looking?” From there the call takes one of two paths. Ask the owner:
- District, landmark and floor. The exact house number later, when a showing is agreed.
- Rooms, area, state of repair, furniture and appliances.
- Price: how much a month, who pays the utilities, how many months up front.
- Free from when, and for how long.
- Whom they let to: families, students, people with pets.
- Who can show the flat, and when.
What to ask the tenant
- District or landmark: near work, a school or a kindergarten.
- Number of rooms and the price limit: “Up to how much a month?”
- From when, and for how long.
- Who will live there: how many people, children, pets.
- Furnished or unfurnished.
- When they can view.
Fast matching: the same fields on both sides
| Field | From the owner | From the tenant |
|---|---|---|
| District | Yunusobod, block 4 | Yunusobod or Shahriston |
| Rooms | 2 | 2–3 |
| Price | 6 million so‘m a month | Up to 7 million so‘m |
| From | 1 December | Early December |
| Furniture | Yes | Preferred |
| Who lives there | Families only | A couple and one child |
The figures are only an example. With the same fields on both sides, a match shows at a glance: district, rooms and price fit, so call the tenant right away.
Sample: an owner calls
Sado: Assalomu alaykum, Qulay Ijara agency, Malika speaking. Are you letting or looking?
Caller: I have a two-room flat I want to let.
Sado: Good. Which district, which floor? Is it furnished?
Caller: Yunusobod, block four, third floor. Furniture and a washing machine.
Sado: How much a month, and from when is it free?
Caller: Six million, from the first of December. Families only.
Sado: Noted. Our agent will look at matching tenants today and call you to agree a showing time. Is this the right number?
Caller: Yes, this one.
Calling the tenant when a flat comes up
- Remind them what they asked for: “You were looking for a two-room flat in Yunusobod, and one has come up.”
- Give the main points: price, floor, furniture, free from when.
- Offer a viewing today or tomorrow, at two exact times.
- Ask whether they’re still looking. If they’ve found a place, thank them and take them off the list, so you don’t disturb them for nothing next time.
Who answers, and who calls back
While an agent is at a showing, the phone goes unanswered and the tenant moves on to the next listing. An AI operator for real estate answers every call at once, at night too, in Uzbek or Russian. It asks whether the caller is an owner or a tenant and asks your questions. The answers land in the portal as separate fields and download to Excel: the agent picks the match.
When a new flat comes in, upload the list of matching tenants to the Auto-calls section. AI outbound calls tell them about the flat and book a viewing, only for people who asked you for a flat. A number that says “don’t call me” isn’t called again. Try it live or call 78 778 01 23.
Questions
Does the AI operator match owners and tenants itself?
It saves both sides’ answers in the same fields; the agent picks the match. Calls to the matching tenants can then go to auto-calls.
Should the agency fee be given on the phone?
Yes. Write down the agency’s rule: how much, when and who pays. Then there’s no argument at the showing.
Should a tenant get the exact address on the phone?
Many agencies give the district and a landmark and share the exact address once a viewing is agreed. It’s the agency’s rule: the operator does as you say.