A renovation enquiry came in: how to book the customer for an estimate visit
Sado AI team · · 4 min read
In short
You can’t give an exact renovation price on the phone, so the call’s goal is the estimate visit: a measurer or estimator coming to the property. First ask the property type (a new flat in shell condition or an old one), the area, the work needed and the start date. Give the company’s rough price per square metre, offer two exact times, and note the address and who will be there. Remind them the day before, and call two or three days after the estimate to ask about questions.
Why the goal is the visit, not the price
Two identical 60 m² flats: one is a bare shell, the other has an old renovation. Their renovation costs differ a lot. The caller asks “How much per square metre?”: give a range, but explain the exact estimate comes after the visit.
Whether the visit is free or paid, and how long it takes: say that before booking too. A surprise charge later costs you trust.
What to ask before the visit
| Question | Why it matters |
|---|---|
| Property type: new build, shell, old flat, house, office | Scope of work and which specialist goes |
| Area and rooms | Rough price and how long the visit takes |
| What work: full renovation, bathroom only, floors, wiring | Whether to send an estimator or a tradesman |
| When to start | Scheduling, and how ready the lead is |
| Budget or chosen package | To name the right package |
| Address, floor, lift, who lets them in | So the measurer doesn’t get lost |
Booking the visit, step by step
- Give the rough price. For example: “A full renovation starts at 1.8 million a square metre; we’ll give the exact sum after the visit.”
- Say how long the visit takes and whether it’s free.
- Offer two exact times: “Thursday at ten or Saturday at two?”
- Note the address, landmark, floor and how to get in.
- Agree who will be there: ideally the owner, who can answer questions on the spot.
- Say what to have ready: a floor plan, photos of interiors they like.
Sample: calling back an Instagram enquiry
Sado: Assalomu alaykum, this is Malika from Tekis Devor renovations. You left a request on Instagram.
Caller: Yes, we want to renovate our flat. How much per square metre?
Sado: What state is the flat in: a new build in shell condition, or an old renovation? How many square metres?
Caller: New build, bare shell, 72 square metres. It needs everything.
Sado: A full renovation starts at 1.8 million so‘m a square metre. We give the exact estimate after the visit, and the visit is free. Does Thursday at ten or Saturday at two suit you?
Caller: Saturday at two. Mirzo Ulug‘bek district, Qorasuv-3.
Sado: Done, Madina, Saturday at two. Our measurer Anvar will come, and we’ll remind you on Friday. If you have a floor plan, please have it ready.
The price is an invented example. The operator only quotes the prices and terms the company wrote down.
After the visit: the estimate and a follow-up call
- A reminder the day before the visit: who is coming, when, to which address.
- Send the estimate on the agreed day: that’s the staff’s job.
- Call two or three days later: “Have you looked at the estimate? Any questions?”
- If it’s “too expensive”, offer a cheaper package or work in stages, if the company has them.
- If it’s “I’ll think about it”, agree when to call back.
Handing these calls to an AI operator
Renovation enquiries often arrive in the evening, while tradespeople are on site during the day. AI outbound calls ring a website or Instagram lead right away, ask your questions and book the visit. They also make the reminder and the post-estimate call at the agreed time. Direct calls are answered at once by an AI operator for incoming calls, at night too.
Answers are saved as separate fields: property type, area, type of work, timing. Each call’s recording and transcript are in the portal, and in the lead if you use Bitrix24. A number that says “don’t call me” isn’t called again. Try it live or call 78 778 01 23.
Questions
Should you give a renovation price on the phone?
Give a range: per square metre or per package. Explain the exact sum comes after the visit. A caller left without a price rings another company.
If the visit is paid, when should you say so?
Before booking, with the exact amount. If that amount is later taken off the contract price, say that too.
What if the caller only wants a price?
Give the range and offer the visit once more. If they decline, thank them and ask when you may call again.