Children’s sports clubs: how to answer parents’ calls and enrol a child by phone
Sado AI team · · 4 min read
In short
Parents call a children’s sports club with the same questions: from what age, which days, how much, who the coach is, what to bring. Write the answers on one sheet and end every call by booking a trial session: the child’s age, the right group, two times, the parent’s name and number. When the schedule changes, post in the Telegram group and also call those who haven’t read it that day. On the phone, talk only to the parent and record only what’s needed about the child.
What parents ask and what to prepare
| Question | What goes on the sheet |
|---|---|
| From what age? | Each group’s age: for example 5–7 and 8–11 |
| Which days, what time? | Group schedule and free places |
| How much is it? | Monthly fee, what it includes, trial session price |
| Who is the coach? | Name and the experience the club is happy to mention |
| Where is it, is there parking? | Address, landmark, entrance, parking |
| What should we bring? | Kit, shoes, swim cap; a doctor’s note if the club requires one |
Without such a sheet the receptionist calls the coach every time, and the parent waits.
Booking a trial session in five steps
- Ask the child’s name and age: “How old is your son?” The group depends on it.
- Find out if they’ve trained before: beginner or some experience.
- Name the right group and two times: “Tuesday or Thursday at 17:00, the 5–7 group.”
- Write down the parent’s name and number and repeat them back.
- Say what to bring and when to arrive: “Please come 15 minutes before the session.”
Sample call: booking swimming
Sado: Assalomu alaykum, Delfin swimming school, Malika speaking.
Caller: Hello. I’d like my son to learn swimming, he’s six. Do you take that age?
Sado: Yes, we have a 5–7 group. Has he swum before, or is it his first time?
Caller: First time. I can bring him after work.
Sado: The trial session is Tuesday or Thursday at 18:00. Which suits you?
Caller: Thursday. His name is Sardor, and I’m Nilufar.
Sado: Done, Nilufar, Sardor is booked for Thursday at 18:00. Bring swimwear, a cap and flip-flops. We’ll remind you on Wednesday.
When the schedule changes: calling parents
The coach is ill, the hall is taken, a holiday or a competition: the schedule changes. Not everyone reads the Telegram group, especially when the change is on the day.
- Post in the group first, then call those who haven’t read it, or those booked for today’s session.
- Keep the call short: what changed, the new day and time, whom to call with questions.
- If a session moves, ask whether the parent can make the new time and note the answer.
- Before holidays, announce the schedule a week ahead: parents plan in advance.
Be careful with children’s data
- Talk to the parent. If a child answers, give no details: ask for an adult or call back later.
- Record only what’s needed: the child’s name, age and group, and the parent’s number.
- Don’t discuss health on the phone: if the club requires it, ask for a doctor’s note.
- Uzbekistan has a law on personal data. Limit who can see the lists, and ask a lawyer if in doubt.
Handing parents’ calls to an AI operator
Parents usually call after work, in the evening, when the coach is in the hall. An AI operator for incoming calls answers every call in about a second, at night too. It answers from your sheet, books trial sessions and opens a request. If it doesn’t know something, it doesn’t make it up: it says the receptionist will call back.
With Sado’s AI outbound calls, reminders the day before a trial session and schedule-change calls go out to your list of parents from an Excel file or a Google Sheet. The operator speaks Uzbek or Russian, following the rules you set. Try it live or call 78 778 01 23.
Questions
Can we enrol a child in a trial session by phone?
Yes, it’s the easiest way. The child’s age, the group, a time and the parent’s number are enough. Make a reminder call the day before.
Isn’t a Telegram group message enough when the schedule changes?
Often it is, but not everyone reads it. If the change is on the day, after posting in the group, call the parents of children booked for that session.
What if a child answers the phone?
Give no details; ask for an adult or call back later. Put this rule in your script: the AI operator also follows the rules you set.