IELTS and CEFR centre calls: asking the target score and booking the level test
Sado AI team · · 5 min read
In short
When someone calls an IELTS or CEFR preparation centre, ask four things: their current level or last score, the score they need, by when, and why. Then book them for a level test: day, time, how long it takes and what to bring. Don’t promise a score on the phone; the teacher says how many months it will take after the test. An AI operator can take these calls in Uzbek and Russian.
What to ask the caller
Most IELTS centre callers have a clear goal and deadline: applying to a university abroad, a grant, a job or a national certificate. Without those two facts you can’t offer the right course.
| What you ask | Why |
|---|---|
| Current level or last IELTS score | To estimate which group they start in |
| Score or level needed (for example 6.5 or B2) | To pick the course type and group |
| By when; is an exam date booked | If time is short, offer an intensive group or one-to-one lessons |
| Why: study, work or a certificate | So the teacher knows which part of the exam to focus on |
| When they’re free: school, university or work | To choose the group time |
Booking the level test: what to say
- Explain the test: “First there’s a level test: a written part and a short talk with a teacher.” Say how long it takes, for example an hour.
- Offer two concrete times: “Tomorrow at 15:00 or Saturday at 11:00: which suits you?”
- Say what to bring: a pen, a copy of any earlier certificate. Say whether the test is free or paid.
- Write down the name, phone and target score: the teacher looks at them before the test.
- Say you’ll call the day before as a reminder, and offer to move the test if they can’t come.
Don’t promise a score or a deadline
The most common question: “Can I get 7.0 in two months?” Saying “yes” on the phone is easy, but that promise costs the centre dearly later. The right answer is honest and short:
- “The teacher will tell you after the level test: it depends on your level now and how much time you have.”
- If the centre keeps records of past students’ scores, quote only those, and never as a guarantee.
- If time is short, say so plainly and offer a way: an intensive group, one-to-one lessons or a later exam date.
- If you don’t know the official exam’s registration steps, fee or dates for sure, don’t guess: a manager checks and calls back.
Sample call
Sado: Assalomu alaykum, Mezon IELTS centre, Malika speaking.
Caller: Hello. I need 6.5 by June, I want to study abroad. Can I make it?
Sado: That depends on your level now. Have you taken IELTS before?
Caller: Once, I got 5.5. My writing was weak.
Sado: Then let’s start with a level test, and the teacher will say how long you need. It takes about an hour: a written part and a short talk. Tomorrow at three or Saturday at eleven: which suits you?
Caller: Saturday. My name is Madina.
Sado: Done, Madina, you’re booked for Saturday at eleven. Bring your earlier result sheet if you have it. We’ll remind you on Friday.
The operator didn’t say “you’ll make it”, yet the call ended with a booking, and the teacher knows Madina’s goal and last score before the test.
Handing calls and reminders to an AI operator
Sado is an AI operator for education centres. It answers every call in the centre’s name in about a second, at night and at weekends too. It asks your questions (level, target score, deadline), answers only from the centre’s facts and books the level test. If it doesn’t know something, it says a manager will call back and creates a task.
The operator speaks Uzbek and Russian. It doesn’t speak English or test levels; the teacher does that at the test.
Upload the list of booked test-takers as an Excel file in the Auto-calls section, and the operator calls each one the day before, reminds them and rebooks those who can’t come: that’s AI outbound calling. Recordings, transcripts and outcomes are in the portal. Try it live or call 78 778 01 23.
Questions
What about English-speaking callers?
Sado doesn’t speak English. If you have many such clients, set a transfer rule: the operator passes those calls to the right staff member’s phone.
What does the operator say about the national CEFR certificate?
Only what you gave it: which level you prepare for, how long the course runs, what it costs. Questions it has no answer for, such as exam registration steps and dates, go to a manager who calls back.
How much do these calls cost?
Only talked minutes: 800 so‘m a minute, no monthly fee. For example, 300 two-minute calls a month: 600 minutes × 800 = 480,000 so‘m.