Calls keep coming on public holidays: what to do when your office is closed
Sado AI team · · 4 min read
In short
On Navruz, Ramadan and Kurban Eid, New Year or Independence Day the office is closed, yet customers keep calling: they have free time, they make plans, and some have an urgent problem. Before the holiday, decide and announce your hours, write down what callers will be told, and name a duty person for urgent cases. On the holiday, book requests for the first working day. On the first morning back, call everyone who left a request. An AI operator answers on holidays too.
Who calls on a holiday
A holiday sometimes turns into several days off in a row. People have time on their hands: they plan repairs, shopping, trips or studies, and they call. These calls are usually of three kinds:
- Information: “Are you open on the holiday? When do you reopen?”
- A booking or an order for the days after the holiday.
- An urgent problem: an appliance broke, an order is needed, a key was lost.
Before the holiday: five steps
- Decide how you’ll work: closed, a short day, or a person on duty.
- Announce it: a post on Instagram and Telegram, your hours on online maps, a note on your website. Old hours on a map bring customers to a locked door.
- Write down what callers are told on the holiday: when you reopen and how to book for the first working day.
- Set the rule for urgent cases: who is on duty, their phone, and which cases go to them.
- Agree in advance who calls back the holiday requests on the first working day.
What to say on a holiday call
| Call | Answer |
|---|---|
| Prices, address, hours | Answer as usual and say when you reopen after the holiday |
| A booking or meeting | Book a free slot on the first working day |
| An order | Take it and say exactly when it will be done |
| An urgent problem | By the rule: transfer to the person on duty or book the earliest slot |
Keep the holiday wishes to one sentence, “Happy holiday!”, then go straight to the caller’s question.
Sample: the fridge broke on Eid
Sado: Assalomu alaykum, Sovuq Servis, Shohruh speaking. Happy Eid!
Caller: Thank you, same to you. Our fridge has stopped working. Can a technician come today?
Sado: Today is a holiday and our technicians are off. Tomorrow’s first slot, nine in the morning, is free. Shall I book it?
Caller: Yes, please. Olmazor district, my name is Dilshod.
Sado: Done, Dilshod, you’re booked for nine tomorrow. The technician will call before setting off. Until then, open the door as little as you can; it keeps the cold in.
Caller: Got it, thanks a lot.
The first working day after the holiday
- Open the list of holiday calls in the first hour.
- First confirm the bookings and the people promised a callback.
- Then call the missed numbers: those people may not have decided yet.
- Write down how many calls came on the holiday: you’ll need it to plan the next one.
Handing holiday calls to an AI operator
Sado’s AI operator answers every call in about a second on holidays and weekends too, in Uzbek or Russian. It answers from your information, books the first working day, takes orders and transfers urgent calls to the person on duty by your rule. Every call is in the portal with its recording and summary, and a call card can go to your Telegram group too.
The price is the same on holidays: only talked minutes, 800 so‘m a minute. For example, 40 two-minute calls over a three-day holiday: 80 × 800 = 64,000 so‘m. More: pricing, FAQ. Try it live or call 78 778 01 23.
Questions
Isn’t a recorded holiday message enough?
A recording only says “we’re closed”. After the holiday the customer may not remember you, or may find a company that’s open. A request booked for the first working day isn’t lost.
When should we call back holiday requests?
On the morning of the first working day, in the first hour. Confirm bookings first, then call the missed numbers. How to agree the time: scheduling callbacks.
How are holiday calls different from evening calls?
The rules are similar, but a holiday can last several days, so more requests pile up. On evening calls: calls after working hours.