Eye clinic and optician phone calls: booking eye exams and the “your glasses are ready” call
Sado AI team · · 5 min read
In short
Most eye clinic and optician calls are of three kinds: booking an eye exam, questions about prices and hours, and “are my glasses ready?”. When booking, ask the person’s age, whether they wear glasses or lenses and why they’re coming, and give your clinic’s rules. When an order is ready, call the customer yourself: say it’s ready, give the address and hours, and agree when they’ll come. Sudden loss of sight or an eye injury means 103 at once. An AI operator can do all this in Uzbek and Russian.
What calls an eye clinic and optician get
The same questions come again and again. Write the answers down once, and whoever answers gives the same reply:
| Question | What you need to answer it |
|---|---|
| “How much is an eye exam?” | Exam types and prices: basic check, glasses prescription, children’s exam |
| “Do you check children?” | From what age, and which doctor sees them |
| “Do you have lenses?” | Which lenses and solutions you sell, how to order |
| “Are my glasses ready?” | The usual making time; who checks the exact status and calls back |
| “Can I drive after the exam?” | Your clinic’s written rule, for example what to do after drops |
| “Are you open on Saturday?” | Hours, address and landmark |
What to ask when booking an eye exam
- Who it’s for: an adult or a child. If a child, ask their age.
- The reason: glasses or lenses, a routine check, or a complaint. Don’t question the complaint in detail or judge it: the doctor will ask.
- Do they wear glasses or lenses now? If so, ask them to bring them.
- Offer two exact times: “Tomorrow at ten or Thursday at four?”
- Give the clinic’s rule if your doctors wrote one: for example, how long the exam takes, or that it’s better to come with someone after drops.
- Note the name and phone, and say you’ll remind them the day before.
If you hear about sudden loss of sight, a chemical in the eye or an injury, don’t book a slot: tell them to call 103 at once.
The “your glasses are ready” call
Finished glasses left on the shelf are a loss for the customer and the shop alike. The call is short:
- Call on the day the order is ready, not the day after.
- Say what’s ready: “your glasses are ready” or “the lenses you ordered have arrived”.
- Give the address, landmark and hours, plus what to bring, such as the receipt or order number.
- Ask when they’ll come and note it. For example, if they haven’t come within a week, remind them once more.
- If a balance is due, state the amount politely. Never ask for a card number.
Sado: Assalomu alaykum, this is Malika from Ravshan Optics. Is that Farrukh?
Caller: Yes, it’s me.
Sado: The glasses you ordered are ready. When can you pick them up?
Caller: Could I come on Saturday?
Sado: Yes, we’re open from ten to five on Saturday. Please bring the receipt; the remaining 150,000 so‘m is paid on the spot.
Caller: Fine, I’ll come Saturday afternoon.
Sado: Great, I’ve noted Saturday. We’re by Chilanzar metro, opposite the pharmacy. See you then!
Lens and re-check reminders
The relationship doesn’t end when the glasses are collected. For example, a customer who bought monthly lenses can get a call a few days before they run out. If the doctor named a date for the next check, remind the patient when it comes. Call only your own customers and people who agreed, and remove anyone who said “don’t call”.
Handing these calls to an AI operator
For incoming calls, an AI operator answers in about a second, takes more than ten calls at once and books exams in the evening too. It talks about prices, hours and lenses only from your facts. If it doesn’t know, it says a manager will call back and creates a task.
For “glasses ready” calls, you upload the list of finished orders as an Excel file in the Auto-calls section, add a row to a Google Sheet, or your software sends it by API. Each call’s recording and outcome, including when the customer will come, are in the portal. More: AI phone receptionist for clinics. Try it live or call 78 778 01 23.
Questions
Can’t we just text that the glasses are ready?
You can, but without a reply you don’t know when the customer will come. A call settles the day at once and answers their question too.
Does the AI operator give advice on eye problems?
No. It doesn’t diagnose or name drops or medicines. It books a person with a complaint to see the doctor and, in an emergency, tells them to call 103.
What if the clinic and the optician share one number?
No problem: the operator asks what the call is about, then books an exam or answers the optician question. Your number stays the same; it connects over SIP.