How a university entrance exam prep centre should answer calls: subjects, mock tests, the guarantee question

Sado AI team · November 5, 2026 · 4 min read

In short

Calls to entrance exam prep centres (abituriyent centres) come mostly from parents of 10th and 11th graders and from school leavers. On the first call, ask the grade, target field and subjects, current level and a convenient time, then book a free mock test. Answer “do you guarantee admission?” honestly: there is no guarantee, but there is a clear plan of lessons and mock tests. For official test dates and rules, point to the official source. An AI operator can make the reminder calls before mock tests.

Who calls and when

Most calls come from parents of 10th and 11th graders, college and lyceum graduates, and young people who didn’t get in last year. Calls rise at three points: in September when groups open, after school mock test results, and in spring as the test day gets close. Applicants themselves often call late, after classes. A parent usually calls three or four centres and compares: whoever answers clearly gets the child at their mock test. So the first call is the centre’s first lesson.

What to ask on the first call

Who will study: “What grade is your child in, or have they finished school?”
The goal: “Which field are they applying for, and which subjects will they take?”
The level: “Have they taken a mock test? What was the score?” No score is fine.
Time and place: after school or at weekends, which branch is closer.
The next step: book a free mock test or level test for a specific day and hour.

An honest answer to “do you guarantee admission?”

Don’t promise a guarantee: the result depends on the student’s work and on the test day itself.
Talk about specifics: lessons a week, mock tests a month, how parents get the results.
If you want to quote your centre’s results, use only verified numbers. A made-up percentage destroys trust.
For official dates, scores and rules, point to the official source: they can change every year.

Sado: Assalomu alaykum, Talaba prep centre, Malika speaking.

Caller: Hello. My son is in 11th grade and wants to study medicine. Do you have a chemistry and biology group?

Sado: We do. The chemistry-biology group meets three days a week, after school at four. Has he taken a mock test?

Caller: At school, and his score was low. Do you guarantee he’ll get in?

Sado: We can’t give a guarantee, the result depends on your son’s work. But there’s a mock test every month, and we’ll keep you informed of the results.

Caller: That’s honest, thank you. Where do we start?

Sado: There’s a free mock test on Sunday at nine, so we can see his level. Shall I book him? What’s your son’s name?

Caller: Please do. His name is Sanjar.

Calls around the mock test

The day before the test: a reminder with the time, the address and what to bring. If he can’t come, book the next test.
After the results: a short call to the parent with the score, the weaker subject and the next step. A teacher or methodologist should make this call, because parents will have questions.
A student missed several lessons in a row: tell the parent the same week.
Took the free test but didn’t enrol: one call that explains the result.

What an AI operator takes over

Sado answers incoming calls in about a second, at night and at weekends too. It speaks the parent’s language, Uzbek or Russian. It answers about subjects, groups, timetables and prices only from your facts, never promises a guarantee, and books the mock test. If a parent wants to speak to a methodologist, it transfers the call to a staff member as your rule says.

Reminders before mock tests are made by Sado’s AI outbound calls: upload the list to Auto-calls and choose “Visit reminder”. Every call’s recording and transcript are in the portal. More: AI operator for education centres. Try it live or call 78 778 01 23.

Questions

Will the operator answer questions about official test dates?

Only from the facts you give it. Official dates and rules are announced every year: check them and add them, or have the operator point callers to the official source.

What if parents speak Russian?

The operator speaks Uzbek and Russian and answers in the parent’s language. If you have Russian-language groups, describe them separately. More: Uzbek and Russian voice.

Do night calls cost more?

No. The price is the same day and night: 800 so‘m per talked minute, no monthly fee.