Calls to electric car dealers: answering charging and range questions from facts
Sado AI team · · 4 min read
In short
Callers to an electric car dealer mostly ask the same things: how far it goes on one charge, how far in winter, how to charge at home, how long fast charging takes, what the battery warranty is. Put the answers on one fact sheet, every number taken from the manufacturer’s documents, with a note. Asked about range, give the official figure and what lowers it, then ask about the caller’s daily driving. An AI voice operator also answers only from that sheet and never makes up numbers.
What callers ask most about electric cars
- “How far does it go on one charge? And in winter?”
- “Can I charge it at home from a normal socket? How long does it take?”
- “Will you install a home charger? What does it cost?”
- “How long does fast charging take from 20 to 80 percent?”
- “What’s the battery warranty, in years or kilometres?”
- “Where is the service centre, are parts available?”
- “What’s the difference between a hybrid and an electric car?”
Each of these needs the same exact answer every time. If managers answer in their own words, one caller hears 400 km and another 450, and that’s where trust goes.
The fact sheet: what to write down
| Question | What goes on the sheet (example) |
|---|---|
| Range | The manufacturer’s figure and a note: less in winter, with heating or air conditioning, at motorway speed |
| Home charging | Hours to a full charge from a socket and from a home charger; who installs it and the price |
| Fast charging | Which fast charging type the car takes, minutes from 20 to 80% |
| Battery warranty | Years or kilometres, and what the warranty doesn’t cover |
| Service | Service address, hours, waiting time for parts |
| Model type | Each model: fully electric or hybrid |
Take every number from the manufacturer’s documents and update the sheet when a new model arrives. Where there is no number, the answer is always: “Our manager will confirm that.”
An honest answer about range
- Give the official figure and its source: “The manufacturer says 450 km.”
- Say what lowers it, from the note on the sheet: winter, heating, motorway speed.
- Ask about their driving: “Roughly how far do you drive a day? Do you often go to the regions?”
- Tie the answer to that: explain what home charging looks like for someone who drives 60 km a day.
- Offer a test drive: once callers see the car themselves, they have fewer questions.
Sample call
Sado: Assalomu alaykum, EkoMotors, this is Malika.
Caller: Hi. How far does your electric crossover go in winter?
Sado: The manufacturer says 450 km on one charge. In winter with the heating on it will be less, to be honest. Roughly how far do you drive a day?
Caller: To work and back, 50–60 km. Can I charge it at home?
Sado: Yes. From a normal socket it’s slower, with a home charger faster; we install those, and a manager will give you the price. Would you like to see it and drive it?
Caller: Yes, I’ll come on Saturday.
Sado: Saturday at ten or at three is free. Which suits you?
Caller: Three.
Handing electric car questions to an AI operator
Sado’s operator answers incoming calls at once and speaks from the dealer’s fact sheet: range, charging, warranty, service. What isn’t on the sheet it doesn’t make up; it creates a task for a manager to call back. If the caller asks in Russian, it answers in Russian, at night and on weekends too.
Once a week, ask Yordamchi in the portal “Which questions couldn’t it answer?”. You get the questions callers asked that the sheet doesn’t cover. Add the answers and next time the operator answers on its own. A ready buyer is transferred to a manager by your rule. More: AI operator for car dealers. Try it live or call 78 778 01 23.
Questions
Does the AI operator look up electric car answers online?
No. It answers only from the dealer’s facts. If a question isn’t on the sheet, a manager calls back.
What should we say about winter range?
The official figure and what lowers it. If the dealer has its own figure from experience, put it on the sheet with the word “roughly”.
What if callers ask about charging stations in the city?
Put the addresses the dealer knows, or the name of an app that shows stations, on the sheet. That list changes fast: check and update it once a month.
Won’t the operator mix up hybrids and electric cars?
Write each model’s type on the sheet: fully electric or hybrid. The operator speaks from that entry.