Car dealer phone script: ready phrases in Uzbek and Russian
Sado AI team · · 4 min read
In short
A car dealer phone script has six steps: greet with the dealer’s name and your own, ask which model they want, find out how they’ll pay (cash, loan, instalments, trade-in), give the price with the trim, offer a test drive with two exact times, and repeat what was agreed. Ask one question at each step, and when asked the price, answer first, then ask. Keep the phrases ready in Uzbek and Russian, and carry on in whichever language the caller speaks.
The 6 steps of a car dealer script
| Step | Uzbek | Russian |
|---|---|---|
| 1. Greeting | «Assalomu alaykum, Grand Avto, Malika eshitaman.» | «Здравствуйте, Grand Avto, Малика, слушаю вас.» |
| 2. Model | «Qaysi model qiziqtiryapti? Yangimi yoki probegli?» | «Какая модель интересует? Новая или с пробегом?» |
| 3. Payment | «Naqd olasizmi yoki kredit, muddatli to‘lov kerakmi? Eski mashinangizni trade-in qilasizmi?» | «Планируете наличными или в кредит, рассрочку? Старую машину сдадите в трейд-ин?» |
| 4. Price and trim | «Standart — 215 million so‘mdan, avtomat — 240 milliondan.» | «Стандарт — от 215 миллионов сум, автомат — от 240 миллионов.» |
| 5. Test drive | «Ertaga o‘n birda yoki shanba ikkida kelolasizmi?» | «Завтра в одиннадцать или в субботу в два — как удобнее?» |
| 6. Confirm | «Bekzod aka, shanba soat ikkiga yozdim. Juma kuni eslataman.» | «Бекзод, записала на субботу на два. В пятницу напомню.» |
The prices are only an example: put your own prices and terms into the script, and update it the day prices change.
What to watch at each step
- The first sentence has the dealer’s name and yours, so the caller knows they’ve reached the right place.
- One question at a time. Ask three at once and the caller answers only the last.
- Asked the price? Give the price first, then ask your question. Callers don’t trust an operator who dodges the price.
- Give the price with the trim: “from 215 million” hands the caller the next question.
- Every call ends with a next step: a test drive, a callback time or a talk with a manager.
- Repeat what was agreed at the end: day, time, name.
Ready answers to hard questions
- “I only wanted the price”: give it and add one question: “Which colour are you looking at?”
- “That’s expensive”: offer a cheaper trim or the dealer’s payment terms: “With instalments the first payment starts at 30 percent.”
- “I’ll think about it”: don’t push: “Of course. May I call you tomorrow, or will you call us?”
- “Any discount?”: mention only the current offer. If there’s none, say so plainly.
- “Put me through to a manager”: transfer at once, or say when a manager will call.
Sample call
Sado: Assalomu alaykum, Grand Avto, this is Malika.
Caller: Hi. Do you have new sedans? Can I pay in instalments?
Sado: Yes, and instalments too: a first payment from 30 percent, up to 12 months. The standard sedan starts at 215 million so‘m, the automatic at 240 million. Which one do you want?
Caller: The automatic. Can I see it?
Sado: Of course. Tomorrow at eleven or Saturday at two for a test drive?
Caller: Saturday at two. My name is Bekzod.
Sado: Bekzod, you’re booked for Saturday at two. I’ll call on Friday to remind you. Have a good day!
When an AI operator uses the script
In Sado the script and questions are set up with the dealer: its name, the operator’s name, models, prices and payment terms. The AI operator answers incoming calls at once, speaks only from the dealer’s facts and doesn’t make up what it doesn’t know. If the caller speaks Russian, it carries on in Russian: more on the Uzbek and Russian voice.
When a caller is ready to buy or asks for a person, your rule transfers the call to a manager. Every call’s recording and transcript are in the portal, so you can see where the script isn’t working. For dealers: AI operator for car dealers. Try it live or call 78 778 01 23.
Questions
Should the script be read word for word?
No. Keep the order of the steps and the main questions, but let the words sound natural. A memorised text sounds stiff on the phone.
What if the caller mixes Russian and Uzbek?
Carry on in the caller’s main language. Sado’s operator stays in Uzbek with mixed Uzbek-Russian speech and switches language when the caller asks.
How long should the script be?
One page at most: six steps and answers to five or six hard questions. Keep the rest, such as prices, address and hours, in a separate list.