How to prepare your business for Hayit (Eid) calls: the eve, the holiday and after
Sado AI team · · 5 min read
In short
Ramadan Hayit and Kurban Hayit come about 11 days earlier each year by the lunar calendar, and the days off are announced separately each year, so plan two weeks ahead. Orders and bookings rise on the eve: take them early and give an exact time. On the holiday itself, only urgent cases go to the person on duty; everything else is booked for the first working day. Make no outgoing calls on Hayit morning, during prayers and family visits. An AI operator answers every call on the holidays too.
How calls change around Hayit
For many businesses the week before Hayit is one of the busiest of the year. People order sweets and meat for the festive table, new clothes, gifts and tickets to the regions. Before Kurban Hayit they ask about sacrifice animals and butchers. On the holiday itself there are fewer calls, but many are urgent. Afterwards, everyone who couldn’t get through calls again.
| When | Who calls | What you need |
|---|---|---|
| 7–10 days before | People ordering, booking or reserving early | A list of free slots and lead times |
| The eve (arafa) | Last-minute orders, “will you make it in time?” | To know exactly which orders you can deliver |
| Hayit days | Callers with an urgent problem, questions about hours | A person on duty and a transfer rule |
| The first day after | Everyone left unanswered | A callback list |
Two weeks ahead: preparation
- As soon as the days off are announced, decide how you’ll work: closed, a short day, or someone on duty.
- Set a last order time for the eve. For example: “Delivery for the eve if you order two days ahead.” Give this rule to everyone who answers the phone.
- Update your holiday hours on maps, Instagram and Telegram. If a map shows old hours, the customer drives to a locked door and picks someone else next time.
- Name the person on duty and write down which cases go to them: an order didn’t arrive, a delivery is late, an emergency.
- Keep the greeting to one line, “Hayit muborak!”, then go straight to the caller’s question.
On the eve: if you can’t make it, say so
The most common mistake on the eve is promising “we’ll make it” and then missing it. A late order for the festive table hurts more than on an ordinary day. Tell the truth and offer another way: pickup, another time or another product.
Sado: Assalomu alaykum, Navbahor sweets, Malika speaking. Happy Hayit!
Caller: Thank you, and to you. Could you bring two kilos of pastries and a cake tomorrow morning?
Sado: Tomorrow morning’s deliveries are full, I’m sorry. Could we bring them tonight before eight? Or you can pick them up tomorrow from seven.
Caller: Tonight is fine. Chilanzar, ninth block.
Sado: Done: two kilos of pastries and one cake, tonight between six and eight. The courier will call before setting off.
Caller: Thank you, dear.
Sado: You’re welcome. May your table be full!
Outgoing calls on Hayit days
- Don’t call on Hayit morning, during prayers and for an hour or two after: people are at the mosque or with relatives.
- No sales calls on the holidays. Only calls the customer expects: confirming an order, “the courier is on the way”, a callback at the agreed time.
- Don’t ring everyone just to say “happy holiday”: phones ring a lot that day. Send greetings as a message and keep them to one line in a call.
- During Ramadan, before Ramadan Hayit, don’t call at iftar time.
- On the first working day, call back the unanswered first, then do planned calls.
Handing the holidays to an AI operator
An AI operator for incoming calls answers every call within a second on Hayit too, with no queue and more than ten calls at once. Your holiday hours, last order time and delivery days go into the operator’s facts. It answers only from them and makes nothing up: if it doesn’t know, it says a manager will call back and creates a task.
The operator takes orders and bookings and, by your rule, transfers urgent cases to the duty person’s phone. Everything else waits in the portal for the first working day. Hand the confirmation calls on the eve to AI outbound calls: you set the hours and can stop them with one button. Try it live or call 78 778 01 23.
Questions
Should we call customers to wish them a happy Hayit?
You don’t need to call just for greetings: people are busy on the holiday. Send a message instead, and in a business call add one warm line, then get to the point.
What hours are fine for calls on Hayit days?
Only necessary calls, for example after 11:00 and before 20:00. Avoid the morning prayer time and the peak of family visits. These hours are only an example: set your own.
Does the AI operator work on Hayit days?
Yes. Sado’s operator answers on holidays and weekends, day and night, in Uzbek and Russian. You pay only for talked minutes, with no monthly fee.