Education centre phone script: ready phrases in Uzbek and Russian
Sado AI team · · 4 min read
In short
An education centre phone script has seven steps: greeting (centre name and your name), finding out the need, two or three questions (age or level, goal, time), a short answer about the right course, an offer of a trial lesson or level test with two specific times, repeating the details to confirm, and goodbye. Give the price when asked. If a parent speaks Russian, continue in Russian, so prepare Russian phrases separately. A script isn’t text to memorise: it’s an order and a set of ready phrases.
The seven steps of the script
- Greeting: the centre’s name and yours. “Assalomu alaykum, Iqtidor learning centre, Shohruh speaking.”
- The need: “Is the course for you or for your child?”
- Two or three questions: age or grade, studied before or not, which time suits. Don’t interrogate.
- The answer: only about the right course, in two or three sentences: group, days, price.
- The offer: a trial lesson or level test, with two specific times.
- Confirmation: repeat the name, phone, day, hour and address.
- Goodbye: “We’ll call the day before to remind you. See you then!”
Ready phrases in Uzbek and Russian
| Moment | Uzbek | Russian |
|---|---|---|
| Greeting | «Assalomu alaykum, Iqtidor o‘quv markazi, Shohruh. Eshitaman.» | «Здравствуйте, учебный центр Иктидор, Шохрух. Слушаю вас.» |
| The need | «Kurs kim uchun kerak — o‘zingizgami yoki farzandingizgami?» | «Курс нужен вам или ребёнку?» |
| Level | «Oldin o‘qiganmi yoki noldan boshlaydimi?» | «Уже занимался или начинает с нуля?» |
| Price | «Oyiga 520 000 so‘m, haftada uch dars.» | «520 000 сум в месяц, три занятия в неделю.» |
| Offer | «Shanba o‘nda yoki yakshanba o‘n ikkida sinov darsi bor. Qaysi biri qulay?» | «Пробный урок в субботу в десять или в воскресенье в двенадцать. Как вам удобнее?» |
| Don’t know | «Buni aniqlab, menejerimiz bugun qo‘ng‘iroq qiladi.» | «Я уточню, и менеджер перезвонит вам сегодня.» |
| Goodbye | «Yozib qo‘ydim. Bir kun oldin eslatamiz, kutib qolamiz!» | «Записал. Накануне напомним, ждём вас!» |
Continue in whichever language the parent speaks, and switch with them if they change mid-call. Don’t translate the Russian phrases: write them separately with a native Russian-speaking colleague.
Answers to hard questions
- “That’s expensive”: don’t argue. Say what the price includes (number of lessons, materials, progress tests) and offer the free trial lesson.
- “Who’s the teacher?”: give the name and experience only from the centre’s facts.
- “Do you guarantee results?”: don’t promise a guarantee. Explain the lesson plan and how parents hear about progress.
- “I’ll think about it”: “Of course. May I call you tomorrow?” Then note the exact time.
- “Any discounts?”: mention only discounts that exist now. If there are none, say “not at the moment”.
A full sample call
Sado: Assalomu alaykum, Iqtidor learning centre, Shohruh speaking.
Caller: Hello. I need an English course for my daughter. How much is it?
Sado: How old is your daughter, and has she studied before?
Caller: She’s nine, starting from zero.
Sado: The children’s group meets three days a week at three, 520,000 so‘m a month. There’s a free trial lesson on Saturday at ten or Sunday at twelve. Which suits you?
Caller: Saturday. We’re still thinking, but let her see. Her name is Lola.
Sado: Done, Lola is booked for Saturday at ten. The landmark is Chilonzor metro, the second building from the exit. We’ll call on Friday to remind you. See you then!
The price came first, but the operator asked one question before answering, so it quoted the right group’s price. The centre, price and address are an example.
Giving the script to an AI operator
Your script becomes the AI operator’s settings. Sado’s team sets up the script, questions, courses, prices and hours together with you. The operator speaks in your centre’s name, and you choose the voice: Malika or Shohruh.
From then on the script works the same on every call: at night, at weekends and on more than ten incoming calls at once. The operator speaks Uzbek or Russian, books trial lessons, and when it doesn’t know an answer it doesn’t guess: it creates a task for a manager. Every call’s recording and transcript are in the portal, so you can hear which part of the script isn’t working. More: AI operator for education centres. Try it live or call 78 778 01 23.
Questions
Should the script be read word for word?
No. A script is an order and ready phrases, not text to memorise. The administrator can use their own words, as long as the steps and questions stay the same.
Should the Russian script be written separately?
Yes. A Russian-speaking parent expects different words, and a translation sounds artificial. Check the phrases with a native Russian-speaking colleague. More: Uzbek and Russian voice.
How do we know the script works?
Record calls for a week and listen: after which question people booked a trial lesson, and where the call fell apart. In Sado every call’s recording and transcript are in the portal.