Cosmetology clinic phone calls: booking consultations, preparation and course reminders
Sado AI team · · 4 min read
In short
Callers to a cosmetology clinic usually ask the price, whether it hurts and how many sessions they need. The call has one goal: book a consultation with a cosmetologist. Give the price from the price list, explain that the cosmetologist decides the number of sessions and whether it suits them, and never promise results. The day before a procedure, remind them how to prepare, and call before each next session of a course. An AI operator can make these calls in a female or male voice, in Uzbek and Russian.
What callers ask and how to answer
| Question | Right answer | Wrong answer |
|---|---|---|
| “How much is laser hair removal?” | The price per area from the price list; the course price at the consultation | “Come in and you’ll find out” |
| “Does it hurt?” | The cosmetologist will explain at the consultation; we’ll note your question | “Not at all” |
| “How many sessions do I need?” | It’s usually a course; the cosmetologist gives the number after the exam | “Three sessions and it’s gone” |
| “Is it right for me?” | Only the cosmetologist can say after seeing you; let’s book a consultation | “Yes, it suits everyone” |
Wrong answers mislead clients and later turn into complaints. A receptionist on the phone never promises results or safety.
Booking a consultation in 5 steps
- Ask which procedure they’re interested in: “Which service are you calling about?”
- Ask whether it’s their first visit or they’ve been before.
- If there are several cosmetologists, offer a choice.
- Offer two exact times: “Tomorrow at four or Thursday at ten?”
- Take the name and phone, and give the consultation price (or say it’s free).
The reminder before a procedure
Many procedures come with the clinic’s own preparation rules, such as no sunbathing for a few days before or avoiding certain products. The clinic’s doctor writes them. Call the day before and say:
- The day, time and cosmetologist’s name.
- The clinic’s preparation rules, in one or two sentences.
- What to bring and how long the procedure takes.
- If they can’t come, move the visit in the same call.
More on reminder calls: how to cut no-shows.
Course reminders: so the next session isn’t missed
With course procedures (for example, 6 sessions every 4 weeks), clients often stop booking after one or two. Book the next session right after each one. If it isn’t booked, call when it falls due.
Sado: Assalomu alaykum, this is Malika from Lola Estetik clinic. Am I speaking with Gulnora?
Caller: Yes, go ahead.
Sado: It’s time for the fourth session of your course. Zarina is free on Thursday at eleven or Saturday at two. Which suits you?
Caller: Saturday at two works.
Sado: Done, you’re booked for Saturday at two. We’ll call on Friday to remind you.
Caller: Thank you.
Sado: You’re welcome, see you then!
Update the course list every week: who came, who moved a session, who stopped. Don’t push those who stopped: ask why and note it. It may be price, time or how they feel about the results; discuss it with the cosmetologist later.
An AI operator for a cosmetology clinic
Many calls to cosmetology clinics come in the evening and at weekends, when people ask prices after work. An AI operator for beauty salons answers them at once, gives prices from the price list and books consultations. It doesn’t invent answers it doesn’t have: it says reception will call back. If the client wants a person, it transfers the call to reception’s phone.
Preparation and course reminders go out through AI outbound calls: you upload the list as an Excel file and the operator calls each client. You choose the voice: female, Malika, or male, Shohruh. For medical centres: AI phone receptionist for clinics. Try it live or call 78 778 01 23.
Questions
Does the AI operator promise results?
No. It promises nothing about results, the number of sessions or whether a procedure suits someone: the cosmetologist says that at the consultation. The operator gives the price and books.
What if the client speaks Russian?
The operator answers in the client’s language, Uzbek or Russian. More: Uzbek and Russian voice.
How do we hand over the course list?
As an Excel file with name, phone, procedure and next session date, uploaded in the portal’s Auto-calls section. If you have software, it can send the list by API.