How a clothing store answers size and fit questions by phone: chart, questions, sample
Sado AI team · · 4 min read
In short
Answer “which size will fit me?” with numbers, not guesses. For each model, write a size chart in centimetres, whether the fabric stretches and how the cut fits. On the phone, ask what size the customer usually wears, their bust, waist and hip measurements, and whether they like a loose or close fit. If they’re between sizes, advise based on fabric and cut, and state your exchange rules. That means fewer returns. An AI operator can answer these questions in Uzbek and Russian.
Why size is the most common question
A customer buying clothes online has one main worry: “will it fit?” A wrong size comes back, the courier travels twice, and next time the customer buys elsewhere. An exact answer on the phone closes that path from the start. But the answer has to be a number from the chart, not “I think M will do”.
Write the size chart in centimetres
Make a chart like this for every model. The numbers below are only an example:
| Size | Bust, cm | Waist, cm | Hips, cm |
|---|---|---|---|
| S (42–44) | 86–90 | 68–72 | 92–96 |
| M (44–46) | 90–94 | 72–76 | 96–100 |
| L (46–48) | 94–98 | 76–80 | 100–104 |
Add to the chart: whether the fabric stretches, whether the cut is loose or fitted, the length in centimetres, and the height and size of the model in the photo. For example: “The model is 168 cm tall and wears M.”
Finding the size on the phone: five questions
- “What size do you usually wear?” 44, 46, or S, M. It’s a starting point, not the final answer.
- “Do you know your bust, waist and hip measurements?” If not, suggest measuring with a tape and calling back or sending them in a message.
- “Do you like it looser or close-fitting?” The same size feels different to different people.
- Ask their height if length matters: dresses, trousers, coats.
- Answer from the chart and add your exchange rule: “If it doesn’t fit, we’ll exchange it within 14 days.”
If the customer is between sizes: in stretchy fabric the smaller one is often more comfortable, in non-stretch fitted cuts the larger one. But write your own rule for each model.
Sample: a customer between 44 and 46
Caller: Hello, I saw your green dress on Instagram. I’m between 44 and 46, which should I take?
Sado: Va alaykum assalom, Libos Studio, Malika speaking. This dress has no stretch and a narrow waist. Do you know your bust and waist measurements?
Caller: Bust 93, waist about 75.
Sado: Then M will fit: bust 90 to 94, waist 72 to 76. The girl in the photo is 168 cm tall and wears M too.
Caller: I’m 160. How long will it be on me?
Sado: It’s 110 centimetres long, so just below the knee on you. If it doesn’t fit, we’ll exchange it within 14 days.
Caller: Good, I’ll take the M.
Sado: Done: green dress, size M. What’s your address?
Sensitive points
- Don’t ask about weight. If the customer offers it, note it down.
- Don’t make judgements like “you need a bigger one”: speak in numbers.
- For children’s clothes, ask height, not age: children of the same age vary a lot.
- In a women’s clothing store a female voice is often easier: customers share their measurements more freely.
Handing size questions to an AI operator
Size questions come in the evening, while customers scroll Instagram. Sado answers incoming calls day and night and speaks from the chart you give for each model: sizes, fabric, length, exchange rules. It never makes up what the chart doesn’t say: it tells the caller a manager will call back.
You can pick Malika’s voice for women’s clothing and Shohruh’s for men’s. The order and chosen size go into fields, and the size is repeated in the confirmation call before shipping: cash on delivery order confirmation. More: AI operator for online stores. Try it live or call 78 778 01 23.
Questions
Can you get clothing size exactly right over the phone?
There’s no full guarantee, but measurements in centimetres and a chart per model cut mistakes a lot. Always state the exchange rule too.
How do you ask about size for children’s clothes?
By height, not age. Write the chart by height as well: for example, 110–116 cm.
What if the size doesn’t fit?
It’s exchanged under the shop’s rules. How to organise that: returns and exchanges by phone.