Clinic receptionist phone script: ready phrases in Uzbek and Russian
Sado AI team · · 4 min read
In short
A clinic receptionist’s phone script has six steps: answer with the clinic’s name and yours (“Assalomu alaykum, Shifo clinic, Malika speaking”), find out what’s needed with one question, offer two exact times, take the name and phone, give the preparation, repeat the booking back, and close by mentioning the reminder. Leave medical questions to the doctor, and in an emergency tell the caller to call 103. Answer in the patient’s language, Uzbek or Russian.
The six steps of the script
- Answer on the second or third ring: clinic name, your name, “speaking”.
- Find out what the patient needs with one question.
- Offer two exact times; don’t ask “when suits you?”.
- Take the name and phone, and give any preparation needed.
- Repeat the booking back: day, time, doctor.
- Mention the reminder and close warmly.
A script isn’t a text to read out; it’s an order and ready phrases. If the patient asks something else, answer, then go back to the steps.
Ready phrases, from hello to goodbye
| Step | Uzbek | Russian |
|---|---|---|
| Answer | «Assalomu alaykum, Shifo klinikasi, Malika, eshitaman.» | «Здравствуйте, клиника Шифо, Малика, слушаю вас.» |
| Ask the need | «Qaysi shifokorga yozilmoqchi edingiz?» | «К какому врачу хотите записаться?» |
| Doesn’t know which doctor | «Nima bezovta qilyapti, qisqa aytib bera olasizmi? Shunga qarab shifokor topamiz.» | «Коротко скажите, что беспокоит? Подберём врача.» |
| Offer times | «Payshanba o‘nda yoki juma uchda bo‘sh. Qaysi biri qulay?» | «Свободно в четверг в десять или в пятницу в три. Как удобнее?» |
| Name and phone | «Ismingiz va telefoningizni aytib yuborasizmi?» | «Подскажите, пожалуйста, имя и телефон.» |
| Preparation | «Tahlil bor, och qoringa keling. Pasportingizni oling.» | «Будет анализ, приходите натощак. Возьмите паспорт.» |
| Confirm | «Demak, payshanba soat o‘nda, terapevt Aziz Karimovich. To‘g‘rimi?» | «Итак, четверг, десять часов, терапевт Азиз Каримович. Верно?» |
| Goodbye | «Bir kun oldin eslatamiz. Sog‘ bo‘ling!» | «Накануне напомним. Всего доброго!» |
Phrases for the hard moments
| Situation | Uzbek | Russian |
|---|---|---|
| Asks the price | «Terapevt ko‘rigi 150 ming so‘m. Tahlillar shifokor yozganiga qarab alohida.» | «Приём терапевта — 150 тысяч сум. Анализы отдельно, по назначению врача.» |
| Medical question | «Buni shifokor qabulda aytgani to‘g‘ri bo‘ladi. Sizni yaqin vaqtga yozaymi?» | «Это лучше обсудить с врачом на приёме. Записать вас на ближайшее время?» |
| Emergency | «Hozir darhol 103 ga qo‘ng‘iroq qiling.» | «Пожалуйста, сразу позвоните в 103.» |
| Unhappy patient | «Noqulaylik uchun kechirasiz. Hozir mas’ul xodimga ulayman.» | «Извините за неудобство. Сейчас соединю с ответственным сотрудником.» |
| You don’t know | «Aniq javobni menejerimiz aytadi, bugun sizga qo‘ng‘iroq qiladi.» | «Точный ответ даст менеджер, он сегодня вам перезвонит.» |
The price, clinic and doctor names are samples. Use your own price list and doctors.
A full sample call
Sado: Assalomu alaykum, Shifo clinic, Malika speaking.
Caller: Hello. How much is a visit to the general practitioner?
Sado: A GP visit is 150,000 so‘m. Shall I book you? Thursday at ten or Friday at three is free.
Caller: Friday at three, please. My name is Rustam, this number.
Sado: Fine, Rustam. So that’s Friday at three, with Dr Aziz Karimovich. Is that right?
Caller: Yes, that’s right.
Sado: Please bring your passport and come ten minutes early. We’ll remind you the day before. Take care!
Which language, and giving the script to an AI operator
Answer in the patient’s language. If they mix Uzbek and Russian, carry on in Uzbek; if they say “по-русски, пожалуйста”, switch to Russian. The rules are the same in both: short sentences, the polite “you”, two exact options.
Sado’s team sets this script up with you: clinic name, operator name, tone, questions, prices, hours. Sado is an Uzbek and Russian voice operator: it answers in the patient’s language, keeps mixed speech in Uzbek and switches when asked. The AI phone receptionist for clinics answers every call in about a second, at night too, and transfers to staff by your rule. Every call’s recording is in the portal, so you can hear where the script fails and fix it. Try it live or call 78 778 01 23.
Questions
Should the script be read word for word?
No. A script is an order and ready phrases. Memorised text sounds stiff: talk to the patient naturally, but don’t skip steps.
Must the receptionist speak both languages?
Ideally yes: in Tashkent patients call in both. If not, set a rule to transfer the call to a Russian-speaking colleague.
How do I know the script works?
Each week, listen to 10–20 recordings and count what share of callers booked. Fix the point where patients most often say “I’ll think about it”.