How a cleaning company takes orders by phone: area, date, price
Sado AI team · · 4 min read
In short
A customer calling a cleaning company first asks “how much?”. To quote, find out five things: the type of cleaning (regular, deep, after renovation), the area in square metres, the number of rooms and bathrooms, the address and floor, and a convenient day and time. Work out the price from the per-square-metre rate on your price list and name extras separately. Call the day before to confirm. An AI voice operator can take these orders in Uzbek and Russian.
Questions to ask when taking an order
| Question | Example | Why |
|---|---|---|
| Type of cleaning | Regular, deep, after renovation, office | Price and crew size depend on it |
| Area | 85 m², 3 rooms, 2 bathrooms | To work out the price |
| Extras | Windows, carpet, sofa, inside kitchen cupboards | Priced separately |
| Address and floor | Yunusobod, 7th floor, lift available | Travel time and carrying equipment up |
| Day and time | Saturday, 9:00 | Crew schedule |
| Special notes | Pets, allergies, a neighbour has the key | The crew should know in advance |
Ask in this order: type and area first, then extras, address and time last. By the middle of the call the price is ready.
How to give the price on the phone
Do a simple sum with the per-square-metre rate and say it out loud: the customer sees where the figure comes from and haggles less.
For example: after-renovation cleaning, 85 m² × 9,000 so‘m = 765,000 so‘m. Windows extra: 6 × 25,000 = 150,000 so‘m. Total 915,000 so‘m. These numbers are only an example; use your own price list.
For a hard job, such as heavy construction dust, give the exact price on site: “Roughly this much; the crew leader will confirm on site.”
Sample call
Sado: Assalomu alaykum, Chaqmoq Klining, this is Malika.
Caller: Hello. We’ve just finished renovating the flat; can you clean it? How much would it be?
Sado: Of course. How many square metres is the flat, and how many rooms and bathrooms?
Caller: Eighty-five square metres, three rooms, two bathrooms.
Sado: After-renovation cleaning is 9,000 so‘m per square metre, so about 765,000 so‘m. Shall we do the windows too?
Caller: Yes, six windows. Saturday morning? Yunusobod, seventh floor.
Sado: Booked for Saturday at nine, about 915,000 so‘m in total. We’ll call on Friday evening to confirm.
In two minutes the customer knew the price, how it was made up and when the crew would come. The crew knows the address, floor and workload in advance.
Confirming the day before, and the next order
- Call the day before: “Our crew will be with you tomorrow at nine. Any changes? Who will be at home?”
- If the customer moves it, offer a new time at once and give the freed slot to another order.
- The day after the job, ask briefly: “Was everything fine? Did we miss anything?” Pass any problem to the crew leader.
- Remind regular customers, for example three months after a deep clean.
Before Navruz and holidays, demand for deep cleaning rises: call regular customers two or three weeks ahead and reserve their slot.
An AI operator at a cleaning company
Many people call in the evening or at weekends while looking around their home, when the dispatcher isn’t working. An AI operator for incoming calls answers every call at once, 24/7: it asks the questions above, quotes from your price list and fills the order into fields: type, area, address, day. For anything it doesn’t know it says a manager will call and creates a task.
Upload tomorrow’s orders to the portal’s Auto-calls section and Sado’s outbound calls phone each customer to confirm. If the day no longer works, the operator asks for another time. If orders live in Google Sheets, the result is written back to the sheet.
You pay only for talked minutes, 800 so‘m, with no monthly fee. Try it live or call 78 778 01 23.
Questions
Can the operator give an exact price?
It calculates from your price list. For hard jobs it says “the crew leader will confirm on site”; you set that rule.
Does the operator take payment by phone?
No. It never asks for card details. It names payment options by the company’s rule: cash, card or transfer.
Can it take carpet cleaning orders too?
Yes, if the service is on your list. It’s set up to ask for the carpet size and number, the pickup address and time.