How to book a client with the right master when your salon has many
Sado AI team · · 4 min read
In short
When a salon has many masters, make one table to book clients with the right one: which services each master does, their level, price and working days. On the phone, ask in order: the service first, then whether they want a particular master, then level and price, and the time last. Ask a new client what result she wants and suggest a suitable master. Note the chosen master on her card. With that table, an AI voice operator can book the right master too.
What booking the wrong master leads to
A client says “balayage”, the receptionist books the first free master, who mostly does cuts. She doesn’t like the result and doesn’t come back. Or the reverse: a simple haircut gets booked with the most expensive top master, and the client is unhappy when she hears the price at the salon. In a salon with many masters this happens every week, because “who does what” lives only in an experienced receptionist’s head.
Make a masters table
| Master | Services | Level | Working days |
|---|---|---|---|
| Kamola | Colour, balayage, airtouch | Top master | Mon–Fri |
| Rayhona | Women’s cuts, styling | Senior master | Tue–Sat |
| Sardor | Men’s cuts, beard | Master | Every day except Sunday |
| Nodira | Manicure, pedicure | Master | Mon, Wed, Fri, Sat |
This table is only an example. Add the price difference for each level too: colour with a top master, for example, costs differently. When a new master or service is added, update the table the same day.
The order of questions on the phone
- Service: “What would you like done?” For colour, check: roots, full colour or a complex technique.
- Master: “Have you been to one of our masters before, or is this your first time?” Book a regular client with her own master.
- Level and price: if a top master and a master charge differently, give both prices and let the client choose.
- Result: ask a new client what result she wants. If she has a photo, she can send it to the salon’s Telegram so the master sees it in advance.
- Time: offer two free slots with the chosen master.
- Preference: if a client wants only a female master, or only a male one, note it on the card.
A sample call
Sado: Assalomu alaykum, Olmos beauty salon, this is Malika. How can I help?
Caller: I’d like a balayage. It’s my first time with you.
Sado: Kamola does balayage here, she’s a top master. Is your hair coloured at the moment?
Caller: Yes, it’s dyed black.
Sado: Then it takes longer, so we’ll block four hours. If you have a photo of the colour you want, send it on Telegram and Kamola will look in advance.
Caller: Good. When is she free?
Sado: Wednesday at ten or Friday at eleven. Which suits you?
Caller: Friday at eleven.
When a master is ill or leaves the salon
- Call that master’s clients yourself so they don’t come for nothing.
- Offer another master of the same level, or a move to the day the master is back. Let the client choose.
- If a master leaves, don’t move their clients to someone else quietly: introduce the new master and suggest a chat with them at the first visit.
How the AI operator books the right master
Sado’s AI operator for beauty salons takes what it knows about your masters from the table you give it: who does which service, level, price difference and working days. It asks in the order you set, books regular clients with their own master and new ones with a master who fits the service. If the table has no answer, it doesn’t make one up: it says the receptionist will call back, or transfers the call to a staff member by your rule.
The operator speaks the client’s language, Uzbek or Russian. Every booking is in the portal: master, service, and the call’s recording and transcript. More: AI operator for incoming calls. Try it live or call 78 778 01 23.
Questions
What do you say when a client asks “which master is good?”
Don’t praise one name; go by the service and the result she wants: “Kamola does most of our balayage, you can see her work on Instagram.” Let the client choose.
Should the top-master price difference be mentioned on the phone?
Yes, before booking. A client who learns the price at the salon will be unhappy. Give both prices and let her choose.
What if a client asks for a female master only?
It’s an ordinary request. Mark it in the masters table and offer suitable masters. Note the preference on her card, so you don’t have to ask next time.