How to book appliance delivery and installation by phone
Sado AI team · · 4 min read
In short
Arrange appliance delivery and installation in three calls. Right after the purchase: address, floor, lift, whether installation is needed, and one of two specific time windows. The day before: a reminder and preparation, such as a water outlet or a spot for the outdoor unit. After installation: is everything working? Write down 2–3 questions for each appliance type in advance so the technician doesn’t need a second visit. If the customer says “tomorrow won’t work”, rebook in the same call.
Three calls: from purchase to installation
- Right after purchase: address, floor, lift, whether installation is needed, whether to take away the old appliance, and which day suits.
- The day before: a reminder and preparation. Is the space cleared, who will be home, which window the technician arrives in.
- One or two days after installation: is it working, any questions left? If there’s a problem, book a return visit.
What to ask in advance, by appliance
| Appliance | What to ask in advance |
|---|---|
| Washing machine | Are the water and drain outlets ready, should the old machine be taken away |
| Air conditioner | Wall type, floor, where the outdoor unit goes, is there a socket nearby |
| Fridge | Width of the door and lift, take away the old one or not |
| Wall-mounted TV | Wall type, whether a bracket is needed, at what height |
| Built-in oven | The size of the space in the cabinet |
The list is only an example. Write 2–3 questions for each product with your technicians, so they arrive with the right tools the first time.
How to book the time
- Offer two specific windows: “Tuesday 10–13 or Wednesday 14–17?” It’s faster than “When suits you?”.
- Keep technicians’ and couriers’ schedules in one place so whoever answers sees the free slots.
- If delivery and installation are on different days, say so at the time of purchase.
- Have the technician call the customer before setting off.
Sample: a washing machine
Sado: Assalomu alaykum, this is Shohruh from Texno Uy. Bobur, you bought a washing machine from us. Shall we arrange delivery and installation?
Caller: Yes, let’s.
Sado: The address is Sergeli, district 7, third floor. Is there a lift?
Caller: There is. Will you take the old machine away?
Sado: We will. Is the water outlet ready? The technician is free Tuesday 10 to 13 or Wednesday 14 to 17.
Caller: It’s ready. Wednesday afternoon, please.
Sado: Done, Wednesday 14–17. We’ll remind you on Tuesday, and the technician will call before setting off.
The store, address and terms are only an example.
When the customer reschedules or isn’t home
If the customer says “tomorrow won’t work” in the day-before call, the technician doesn’t travel for nothing. Offer another window at once and give the freed slot to another waiting order. If the customer doesn’t pick up, try again in an hour or two.
Track two numbers: how often the technician went for nothing (nobody opened the door) and how often a second visit was needed (missing tools or details). Both go down when the earlier calls are done well.
Handing these calls to an AI operator
With AI outbound calls you pass the list of new orders to the portal’s Auto-calls section as an Excel file or from your CRM. The operator, Malika or Shohruh, calls each customer in Uzbek or Russian, asks the address and preparation questions and books one of the free slots you provide. It reminds the day before and agrees another time if the customer says “tomorrow won’t work”.
The answers (floor, lift, old appliance) show in the portal and your CRM, with a ready connection for Bitrix24. If the answer to a technical question isn’t in its information, the operator doesn’t make it up: it says the technician will call back and creates a task. More: AI operator for online stores. Try it live or call 78 778 01 23.
Questions
Can delivery and installation be arranged in one call?
Yes, and it’s easier: the customer talks once. Just say clearly if they’re on different days and note both times.
What do we need to know to install an air conditioner?
For example: wall type, floor, where the outdoor unit goes and where the socket is. Make the exact list with your technicians.
What if the customer doesn’t answer the reminder call?
Try again in an hour or two; if there’s still no answer, have the technician call before setting off. In Sado, you set the number of attempts yourself.