Restaurant phone script: ready phrases in Uzbek and Russian
Sado AI team · · 4 min read
In short
A good restaurant phone script has five parts: a greeting (restaurant name and your name), finding out what the guest wants, the right questions, reading everything back, and a warm goodbye. For a table booking you ask the date, time, number of guests, seating, name and phone. Keep every phrase ready in Uzbek and Russian and continue in the language the guest started in. Never answer “I don’t know”: promise to check and call back, then do it.
A good script isn’t text to memorise
A script makes the host take every call in the same order, so nothing is forgotten and the guest never repeats themselves. It isn’t read out like a robot. Keep the order and the key phrases; say the rest in your own words.
Next to it, keep a one-page sheet of frequent questions: address and landmark, opening hours, parking, kids’ menu, live music, minimum banquet amount. Then nobody searches for answers while the guest waits.
Table booking: the script step by step
- Greet: “Assalomu alaykum, Chinor restaurant, Dilnoza speaking.” Name and restaurant in the first five seconds.
- Ask the date and time: “Which day, and what time?” If it’s full, offer two other times at once.
- Ask the number of guests and the occasion: “How many of you? A birthday or just dinner?” For a party, ask about a cake or decorations.
- Ask about seating: main hall, a private booth or the terrace.
- Take the name and phone: “Whose name shall I book it under?”
- Read it back: “Saturday at seven, six people, a booth, under Jasur. Is that right?”
- State the rule and close: “We hold the table for twenty minutes. Thank you, see you on Saturday!”
Ready phrases in Uzbek and Russian
| Situation | Uzbek | Russian |
|---|---|---|
| Greeting | «Assalomu alaykum, Chinor restorani, eshitaman.» | «Ресторан «Чинор», здравствуйте, слушаю вас.» |
| Asking to hold | «Bir daqiqa kutib turasizmi? Hozir aniqlayman.» | «Подождёте минутку? Сейчас уточню.» |
| Fully booked | «Sakkizga joy qolmadi. Yetti yarimga yoki to‘qqizga bo‘ladimi?» | «На восемь мест нет. Можно в половине восьмого или в девять?» |
| Asked for the menu | «Menyuni Telegram’ga yuborib qo‘yaymi?» | «Отправить вам меню в Telegram?» |
| Don’t know the answer | «Aniqlab, o‘n daqiqada qayta qo‘ng‘iroq qilaman.» | «Уточню и перезвоню через десять минут.» |
| Goodbye | «Rahmat, shanba kuni kutamiz!» | «Спасибо, ждём вас в субботу!» |
Continue in the language the guest started in. If they mix languages, don’t pick the one easier for you: stay in theirs.
What not to say on the phone
- “I don’t know” with no next step. Say “I’ll check and call you back” instead.
- “Hold on” followed by a minute of silence. Say why they’re waiting.
- “We’re fully booked” without offering another time.
- “Look at our website” or “it’s on Instagram” instead of an answer.
- Reading out the whole menu. Name two or three dishes or send the menu.
- Arguing with a guest, even one who’s wrong.
Sample call: a birthday table
Sado: Assalomu alaykum, Chinor restaurant, Dilnoza speaking.
Caller: Hi. I need a table for nine on Saturday at eight, it’s a birthday.
Sado: Congratulations! There’s no large table left at eight, but half past seven or nine is free. Which suits you?
Caller: Half past seven. Can we bring our own cake?
Sado: Yes, we’ll keep it in the fridge and bring it out on time. Whose name shall I book it under?
Caller: Madina.
Sado: Done: Saturday, half past seven, nine people, under Madina. Thank you, see you then!
Giving the script to an AI operator
On a full evening the host can’t get to the phone. Sado’s AI operator talks by your script: your restaurant’s name, the operator’s name, your phrases. It answers in the guest’s language, Uzbek or Russian, and keeps mixed speech in Uzbek. More: an Uzbek-speaking voice operator.
It books tables, takes delivery orders and talks about the menu and prices only from your facts. Questions such as a large banquet go to a manager by your rule. More: answering inbound calls. Try it live or call 78 778 01 23.
Questions
Should the script be read word for word?
No. Keep the order and the key phrases and say the rest naturally. Guests hear a memorised text at once.
When should the script be updated?
Right away when the menu, prices, hours or booking rules change. Otherwise, listen to call recordings and add frequent questions the script doesn’t cover.
Do we need a separate Russian script?
Yes, written in natural Russian rather than translated word for word. Guests call in both languages, so the host should know both versions.