Repair estimate approval: how to call the car owner and record their “yes”

Why never to work without the owner’s permission

The customer came in for an oil change, and the mechanic saw the brake pads are almost worn out. Replace them without asking and the customer sees an unexpected bill at pick-up, and an argument starts. Call and fail to reach them, and the car sits on the lift while the next customer’s slot slips away.

The rule is simple: extra work only after the owner’s clear yes. Record when, with whom and at what price that yes was given.

How the estimate call goes

1. 1Who and which car: “Assalomu alaykum, this is Shohruh from Motor Servis. I’m calling about your car, plate 01 A 123 BC.”
2. 2What was found, in plain words, and why it matters: “The front brake pads are almost worn out, so braking is getting worse.”
3. 3Price and time: parts, labour and total. “650,000 in all, ready today by five.”
4. 4Give three options: do everything, only the urgent work, or later.
5. 5Ask for a yes or no on each job separately.
6. 6Repeat what was agreed and send the estimate in writing by Telegram or SMS.

Present the estimate by urgency

The prices are only an example. Don’t give one total: a customer who hears “1,280,000” says no at once. Name the urgent job separately and the customer chooses, and trusts the workshop.

Sample call

When the owner doesn’t answer

• Call again after 30 minutes and send a message: what was found, the price, and by when you need an answer.
• Take a second number at check-in, such as a family member or work, and note who can decide.
• No answer? Don’t do the extra work. Mark the order “not approved”.
• If the car has to stay overnight, tell the owner that too.

Where an AI operator helps

The most frequent call to a workshop is “Is my car ready?”. Sado answers incoming calls at once: it notes the plate number and the question, creates a task for the mechanic or service advisor, and answers questions such as hours and address from the workshop’s facts. The advisor gets off the phone and back to the cars.

The estimate call can also start through outbound calling: your workshop software sends the customer’s number and a short note (the car, the job found, the price) by API. The operator calls the owner and asks for a yes or no in Uzbek or Russian. With a technical question, your rule puts the caller through to the mechanic. The answer, recording and transcript stay in the portal. Our team sets up the connection with you. More: AI operator for car dealers and service. Try it live or call 78 778 01 23.

Questions