How to take a delivery address and landmark (mo‘ljal) correctly by phone
Sado AI team · · 4 min read
In short
Ask for a delivery address in the same order: district or massiv, block or street, building number, flat, entrance and floor, a landmark, and the phone the courier will call. For a private house, add the mahalla and the gate. A good landmark is a place everyone knows that won’t move: a school number, a metro exit, a mosque. Read numbers back digit by digit: “fourteen” and “forty” blur on the phone. Then read back the whole address. An AI operator asks the same way, in Uzbek and Russian.
Why the address alone isn’t enough
In Tashkent one address can be given three ways: by block number (“Chilonzor, block 9”), by street name, or by the street’s old name. Streets have been renamed, new buildings may have no number yet, and in private-house areas one street can have two “number 12”s. The courier gets lost, hot food goes cold, and the customer waits and calls again.
A landmark (mo‘ljal) fills the gap, but it has to be asked for properly: “next to the big tree” tells the courier nothing.
The order of address questions: 7 steps
- District or massiv: “Which district are you in?” Yunusobod, Chilonzor, Sergeli.
- Block or street: if the street was renamed, ask for the old name too.
- Building number: read digits back one by one: “One, four: building fourteen, right?”
- In an apartment block, the flat, entrance, floor and door code; for a private house, the mahalla and what the gate looks like.
- Landmark: “Is there a place nearby that everyone knows?”
- Phone: which number should the courier call? The person ordering and the person receiving may differ.
- Read the whole address back in one sentence and ask “Is that right?”
Apartment block or private house: what to ask
| Question | Apartment block | Private house |
|---|---|---|
| Main address | Massiv, block, building number | Mahalla, street, house number |
| Getting in | Entrance, floor, door code | Gate colour, is there a bell |
| Landmark | Shop, school, bus stop | Mosque, teahouse, school |
| Common mistake | Entrance not given | Same number twice on one street |
Good and bad landmarks
- Good: “opposite school No. 110”, “the second exit of Chilonzor metro”, “the blue gate next to the mosque”.
- Bad: “next to the big tree”, “you know, in front of the bazaar”, “over where the new buildings are”.
- Never use something temporary as a landmark: a building site, a car or a street stall may be gone tomorrow.
- If the place is hard to find, ask the customer to send their location on Telegram; a staff member receives it.
- Keep regular customers’ addresses and landmarks in your database, and next time just confirm them.
A sample call: a private house
Sado: What’s the address? Which district are you in?
Caller: Mirzo Ulug‘bek, towards Qorasuv, Bahor street. It used to be Mehnat street.
Sado: Bahor street, formerly Mehnat. What’s the house number?
Caller: Forty-three.
Sado: Four, three: house forty-three, right? Is there a landmark nearby?
Caller: Yes. Opposite the mosque, a green gate.
Sado: Mirzo Ulug‘bek, Bahor street, house 43, the green gate opposite the mosque. The courier will call this number. Is that all correct?
The street, its old name, the number and a landmark were all taken in one call. The courier won’t need to call back.
Handing address taking to an AI operator
An AI operator for delivery asks for the street, building, flat, landmark and phone, then reads the address back to confirm. It answers in the customer’s language: the Uzbek-speaking AI operator takes down place names like “Chilonzor 9”, and addresses given in Russian, just as the customer said them.
The address sits in its own field in the portal’s Requests section, with the call recording; if Telegram is connected, the card also goes to your couriers’ group. On incoming calls: AI operator for incoming calls. On the two languages: Uzbek and Russian voice. Try it live or call 78 778 01 23.
Questions
Does the AI operator find the address on a map?
No. It records the address and landmark in words, and the courier or dispatcher finds them on the map. The customer can send their location to your Telegram.
What if the operator mishears a number?
That’s why it reads the full address back at the end and asks “Is that right?”. The customer corrects the mistake there, and the operator repeats the new number.
Can a customer give the address in Russian?
Yes. The operator understands Uzbek and Russian; if the customer mixes them, it carries on in Uzbek. The address is written down as the customer said it.